Return Coordinator Assistant (Edmonton South)

Trail Appliances AB/SK; Edmonton; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Staff incentives and rewards

Employee discounts

Job summary

Trail Appliances in Edmonton is seeking a dedicated Return Coordinator Assistant to support the day-to-day operations of the shop, damage area, and parts functions. You will maintain organization, track inventory, and process defective returns and warranty claims to help ensure accurate records and a smooth workflow.

You will collaborate with technicians and the Parts Department to locate parts and coordinate manufacturer returns, contributing to a safe, productive work environment.

Qualifications

• Previous experience in a shop or warehouse preferred.
• Strong communication skills and ability to work with others.
• Ability to follow instructions and stay organized with attention to detail.
• Mechanical aptitude to assist with basic installations and maintenance.
• Physically capable of lifting and standing for extended periods.

Responsibilities

• Maintain a clean, organized, and safe shop and damage area.
• Monitor and manage shop and damage inventory, counts and replenishment.
• Assist technicians and Parts Department by locating parts and handling inventory.
• Process defective returns and warranty claims with manufacturers.
• Collaborate with teams to support workflow and safety standards.

Skills

Communication skills

Teamwork

Organized

Mechanical aptitude

Job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

Reporting to the Parts and Service Manager, the Return Coordinator Assistant supports the day-to-day operations of the shop, damage area, and parts functions by maintaining organization, inventory accuracy, and the efficient processing of defective returns and warranty claims. This role works closely with technicians and the Parts Department to locate parts, manage inventory, coordinate manufacturer returns, and maintain accurate records, helping ensure a safe, organized, and productive environment. By keeping operations running smoothly behind the scenes, the Assistant Return Coordinator plays an important role in enabling the team to deliver a consistent, high-quality experience to customers.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities.

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you'll be doing:

• Maintain a clean, organized, and safe shop and damage area, ensuring products, parts, and materials are properly stored and easily accessible
• Monitor and manage shop, floor, and damage inventory, including conducting counts, replenishing stock, and maintaining accurate records
• Support technicians and the Parts Department by locating parts, handling inventory, and assisting with day-to-day operational needs
• Process defective returns and warranty claims, including coordinating with manufacturers and maintaining accurate documentation and follow-ups
• Collaborate with team members across departments to support workflow, respond to operational requests, and uphold company policies and safety standards

What you need to be successful:

• Previous experience in a shop, warehouse, or similar environment preferred
• Strong communication skills and ability to work effectively with others
• Ability to follow instructions, stay organized, and work efficiently with attention to detail
• Mechanical aptitude to assist with basic installations and routine maintenance tasks
• Physically capable of lifting, standing for extended periods, and adapting to flexible hours as needed

Availability:

This is a full-time position and will require you to be available: Monday to Friday from 8:30am to 5:00pm

Compensation:

$18/hr to $20/hr

We value diverse perspectives and are committed to creating an inclusive workplace.