Return & Parts Operations Assistant

Trail Appliances Ltd.; Edmonton; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Staff incentives and rewards

Employee discounts

Job summary

Trail Appliances Ltd. in Edmonton is seeking a Return Coordinator Assistant to support the shop, damage area, and parts functions by maintaining organization, inventory accuracy, and the efficient processing of defective returns and warranty claims.

This role works closely with technicians and the Parts Department to locate parts, manage inventory, coordinate manufacturer returns, and maintain accurate records, helping ensure a safe, organized, and productive environment.

Qualifications

• Previous experience in a shop, warehouse, or similar environment preferred.
• Strong communication skills and ability to work effectively with others.
• Ability to follow instructions, stay organized, and work efficiently with attention to detail.
• Mechanical aptitude to assist with basic installations and routine maintenance tasks.
• Physically capable of lifting, standing for extended periods, and adapting to flexible hours as needed.

Responsibilities

• Maintain a clean, organized, and safe shop and damage area, ensuring products, parts, and materials are properly stored and easily accessible
• Monitor and manage shop, floor, and damage inventory, including conducting counts, replenishing stock, and maintaining accurate records
• Support technicians and the Parts Department by locating parts, handling inventory, and assisting with day-to-day operational needs
• Process defective returns and warranty claims, including coordinating with manufacturers and maintaining accurate documentation and follow-ups
• Collaborate with team members across departments to support workflow, respond to operational requests, and uphold company policies and safety standards

Skills

Shop/Warehouse experience

Communication skills

Organizational skills

Attention to detail

Mechanical aptitude

Job description

Trail Appliances Ltd. in Edmonton is seeking a Return Coordinator Assistant to support the shop, damage area, and parts functions by maintaining organization, inventory accuracy, and the efficient processing of defective returns and warranty claims.

This role works closely with technicians and the Parts Department to locate parts, manage inventory, coordinate manufacturer returns, and maintain accurate records, helping ensure a safe, organized, and productive environment.