Return Agent - Full Time - Winnipeg Airport

Enterprise Mobility; Winnipeg; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan with company 4

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is seeking a Return Agent at our Winnipeg branch to provide superior service during the rental car return process. You will assist customers, inspect vehicles on return, and review charges to ensure accurate receipts while upholding company quality standards.

The role offers a full-time schedule, a hourly wage of 18.00 CAD, and benefits including health, dental, vision, life insurance, and retirement plans. Sunday to Thursday shifts and a 40-hour week are to be expected.

Qualifications

• Minimum High School Diploma or GED required.
• Must have Manitoba Class 5I or Class 5F driver\'s license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must have at least 1 year of prior customer service, retail or administrative support experience.

Responsibilities

• Assist all customers with the rental return process.
• Effectively resolve all customer service issues.
• Inspect vehicles upon rental return; document mileage, fuel level, and damages.
• Advise and review rental charges, and provide an accurate receipt to the customer.
• Assist other employees in keeping the lot organized for ease of access and traffic flow.
• Perform other customer service related duties to exceed customer expectations.

Skills

Customer service

English proficiency

Retail experience

Education

High School Diploma or GED

Job description

Overview

Get on the fast track to a more rewarding career with Enterprise Mobility - a team that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At Enterprise Mobility, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Opening available at the following branch location: 1965 WELLINGTON AVE WINNIPEG, MB R3H 1C2

This is a Full Time position that pays $18.00 / hour

We offer:

• Paid time off
• Consistent full time40 hour per week schedule
• Employee discount
• Retirement Savings Plan with company match and profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

• Sunday - Thursday 6:0am-2:30pm

Responsibilities

• Assist all customers with the rental return process.
• Effectively resolve all customer service issues.
• Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).
• Advise and review rental charges, and provide an accurate receipt to the customer.
• Assist other employees in keeping lot organized for ease of access and traffic flow.
• Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
• Positively represent the Company to all vendors and the general public.
• Ensures the security of company assets.
• Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager.

Qualifications

• Must be at least 18 years of age.
• Minimum High School Diploma or G.E.D. required.
• Must have a current and valid Manitoba Class 5I or Class 5Fdriver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must have at least 1 year of prior customer service, retail or administrative support experience
• Must be proficient in English, written and verbal comprehension.
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work the following schedule:
  • Sunday - Thursday 6:00am-2:30pm