Customer Service Representative - Deer Lake Airport

Enterprise Mobility; Deer Lake; Sur place; CAD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid time off

40 hours per week schedule

Employee discount

Retirement Savings Plan with match and

Profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Résumé du poste

Enterprise Mobility has an opening for a Customer Assistance Representative Sr in Deer Lake, NL. This full-time role focuses on delivering high-level customer service to both internal and external customers, primarily face-to-face at the airport/branch location.

The CAR Sr will support reservations, provide information, assist with rentals, and may back up rental operations in a large branch or airport setting. A strong multitasking ability and flexible schedule are required.

Qualifications

• Must be at least 18 years of age.
• High school diploma or above required; some college preferred.
• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Valid Class 5 Canadian driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Authorized to work in Canada without sponsorship.

Responsabilités

• Take incoming calls for reservations, rate quotes, general questions and provide information and resolution for customers and other branches.
• Manage outgoing calls for callback management and accounts receivable as assigned.
• Provide high level customer service by assisting customers and assessing rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assess rental condition upon return and process returns, check-ins and exit kiosk transactions.
• Market the company while picking up or dropping off customers in a safe, courteous manner.
• Explain rental terms and vehicle features; upsell protection products, upgrades, fuel options and additional equipment.
• Notify management of known vehicle problems and maintenance needs.
• Clean vehicle interior and exterior as needed.
• Perform administrative and basic accounting tasks (billing, AR, transfers, reports, supplies).
• Perform backup duties as needed.

Connaissances

Customer service

Face-to-face service

Administrative support

Formation

High school diploma or above

Description du poste

Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location: 1 AIRPORT RD-DEER LAKE AIRPORT DEER LAKE, NL A8A 1A3

This is a full time position that pays $18.50 / hour

*This is a Full-Time position. Must have an open availability Sunday-Saturday, up to 40 hours a week, between the airports operating hours of Monday - Friday 8am-1:00am and weekends 10:30am-1am *

We offer:

• Paid time off
• Consistent full time40 hour per week schedule
• Employee discount
• Retirement Savings Plan with company match and profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• High school diploma or above required; some college preferred
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid Class 5 Canadian drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work 40 hours a week, between the airports operating hours of Monday - Friday 8am-1:00am and weekends 10:30am-1am