Retail Warehouse & Event Operations Supervisor

True North Sports + Entertainment; Winnipeg; On-site; CAD 52,000 - 74,000; Full time

Job summary

True North Sports + Entertainment is seeking a Retail Warehouse & Event Operations Supervisor to oversee the merchandise warehouse, satellite retail locations, and event services for Canada Life Centre. You will lead a team, coordinate merchandise and staffing, and ensure exceptional guest experiences at games and live events.

The role requires strong organizational and leadership skills, hands-on supervision, and collaboration across Retail Management and other departments.

Qualifications

• Strong organizational, leadership, and time-management skills.
• Previous leadership or supervisory experience is considered an asset.
• Excellent verbal communication and interpersonal skills.
• Hands-on approach with the ability to take initiative and work independently.
• Strong attention to detail and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Excel and inventory systems.

Responsibilities

• Oversee daily warehouse activities including receiving, pricing, stocking, transfers.
• Coordinate merchandise replenishment and event-related shipments and transfers.
• Manage staff scheduling for warehouse operations, concerts, games, and events.
• Maintain inventory records and assist with counts and audits.
• Collaborate with store managers and event staff to ensure smooth operations.

Skills

Leadership

Organizational skills

Time management

Verbal communication

Interpersonal skills

Problem solving

Attention to detail

Excel

Tools

Excel

Job description

Retail Warehouse & Event Operations Supervisor

• Location 600-223 Carlton Street,WINNIPEG, MB, R3C 0V4,Canada
• Employee Type Full-time

True North Sports + Entertainment is looking for a motivated, organized, and hands-on individual to join our Retail team as a Retail Warehouse & Event Operations Supervisor.

This position is responsible for overseeing the daily operations of the retail merchandise warehouse, satellite retail locations, and merchandise services for events at Canada Life Centre. Working closely with Retail Management and other departments, you will play a key role in ensuring our merchandise operations run efficiently, and our teams are ready to deliver outstanding experience for our guests.

From Winnipeg Jets, Manitoba Moose, and Winnipeg Sea Bears games to concerts and special events, this is a dynamic role for someone who enjoys working behind the scenes, leading a team, and being part of the excitement of live entertainment.

What to be excited for in this role:

Warehouse & Inventory Operations

• Oversee daily warehouse activities, including receiving, pricing, stocking, transferring, and organizing merchandise.
• Ensure retail stores and event locations are properly stocked and prepared for upcoming games and events.
• Monitor inventory accuracy, conduct regular spot checks, and resolve inventory discrepancies.
• Coordinate merchandise replenishment, product customization, shipments, and transfers.
• Maintain an organized and efficient warehouse to support daily retail and event operations.

Staffing & Scheduling

• Coordinate employee scheduling for warehouse operations, concerts, games, and special events.
• Monitor staffing requirements and labour hours to ensure effective scheduling and cost management.
• Assist with recruiting, interviewing, onboarding, and training casual employees.
• Support employee development and ensure consistent policies, procedures, and customer service standards.
• Monitor employee attendance and timekeeping and coordinate accurate payroll submissions.

Event & Retail Management

• Oversee merchandise operations for concerts and special events at Canada Life Centre.
• Coordinate with event representatives regarding merchandise requirements, pricing, deliveries, and setup.
• Ensure merchandise booths are properly staffed, stocked, and ready before event doors open.
• Oversee event payroll, merchandise settlements, and daily operational requirements.
• Work collaboratively with Operations, Security, and Retail teams to ensure smooth event execution.
• Assist Store Managers with customer concerns and ensure a high standard of service is maintained.

Administrative & Operational Support

• Maintain accurate inventory records, receiving documentation, and merchandise transfers.
• Coordinate supply orders, purchase requests, cash floats, and deposit requirements.
• Communicate operational updates, staffing concerns, and inventory issues to management.
• Participate in retail planning meetings, logistics discussions, and annual inventory counts.

What we need from you:

• Strong organizational, leadership, and time-management skills.
• Previous leadership or supervisory experience is considered an asset.
• Excellent verbal communication and interpersonal skills.
• A hands-on approach with the ability to take initiative and work independently.
• Strong attention to detail and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Excel, spreadsheets, databases, and inventory systems.
• A positive, professional, and approachable attitude.
• A strong commitment to teamwork and providing exceptional patron experience.
• Ability to stand and walk for extended periods throughout the workday.
• Ability to perform duties involving frequent lifting and moving up to 25 lbs.
• Flexibility in working events, including evenings, weekends, and holidays.
• Valid class 5 driver’s license and access to vehicle (some local driving required).

Why you should join us!

We are True North! At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.

Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.

We are Venues | We are People | We are Community

WE ARE TRUE NORTH

Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, [e-mail] .