Retail Visual Merchandiser

Sunshine Village Corporation; Banff; Hybrid; CAD 42,000 - 60,000; Full time

Job summary

Sunshine Village Corporation is seeking a Visual Merchandiser to lead on-floor displays, educate staff on product stories, and support sales strategies across six resort store locations.

You will partner with the Retail Supervisor and Inventory team to maintain high visual standards, drive guest engagement, and ensure accurate product knowledge. Flexibility with hours and a passion for alpine retail are essential.

Qualifications

• Minimum one year’s work experience in retail / sales management, or an equivalent management role.
• Passion for skiing and snowboarding.
• Detail oriented and highly organized.
• Ability to multi-task and coordinate ongoing projects and people development.

Responsibilities

• Present on the retail floor as a merchandiser and part of the leadership team, a minimum of 32 hours per week.
• Assist the Retail Supervisor in staffing matters such as KPI management, team huddles, and schedule management.
• Lead and educate staff on product, community, and culture on the retail floor.
• Create excitement and FUN for guests on the retail floor.
• Manage VM standards and communications to stores.
• Deliver weekly and monthly direction to support product strategies and sell-through.

Skills

Team leadership

Visual merchandising

Customer focus

Retail management

MS Office

Tools

Lightspeed

Dayforce

Job description

Description

The Visual Merchandiser attracts customers by originating display ideas; following display suggestions or schedules; actioning promotion and sales strategies; producing merchandise displays in windows and showcases, and on sales floor. While supporting the Retail Supervisor with team member management and day to day store operations.

This role understands our product stories, features, and store allocations the best. It is important to establish a foundation of visual excellence that acts as a world-class experience and a springboard to educate staff and increase interaction with guests.

Their main role is to maintain high visual standards amongst all of our stores and showcase our world class selection of product. Alongside supporting the staff with strong visual displays, also supporting the team in their product knowledge allows us to create a sales experience that empowers our guests to make decisions based on the knowledge we offer them. Authentic conversations are key to delivering the ultimate guest experience.

This role will work closely alongside the Retail Supervisor, Assistant Director, and Inventory team. An integral part of the team being a key leader, tasking team members, assisting with sales, and customer service.

This position will be responsible for all 6 resort retail store locations, village, and all retail employees.

Job Functions

• Present on the retail floor, as a merchandiser and part of the leadership team, a minimum of 32 hours per week.
• Assist the Retail Supervisor in leading staffing matters such as KPI management, team huddles, social event planning, and schedule management.
• Passionately leads and educates on our product, community, and culture on the retail floor.
• Creates excitement and FUN for our guests on the retail floor.
• Manage VM standards and communications to stores.
• Delivering weekly and monthly direction to support product strategies and sell-through.
• Observe strategy and business needs, as well as facilitate training.
• Responsible for all VM hardware across our stores, including mannequins and hangers.
• Learn all aspects of Lightspeed and assist our supervisors with the training of our retail team, when it applies to till training, barcoding, and stock room maintenance.
• Learn all aspects of Dayforce for scheduling purposes
• This position will be participating in the physical counting process to standard and make sure all inventory is counted and counted properly. This happens twice a season.
• This position may be required to take place after the resort’s operational hours.

Driving Sales Strategy

• Identify customer preferences and forecast consumer trends.
• Evaluate supplier options according to prices, quality etc. and determine the best choices.
• Action promotional strategies and forecast sales to prevent stock from becoming stale.
• Reporting on key metrics such as daily sales, volume of promotional sales, sales by visual display.
• Maintain high levels of store signage

Along with any other tasks/duties deemed suitable that are required by the Assistant Retail Director, or Retail Director.

Experience/Requirements

• Minimum one year’s work experience in retail / sales management, or an equivalent management role.
• Passionately leads and educates on our product, community, and culture on the retail floor.
• Have a passion for skiing and or snowboarding.
• Working knowledge of MS Office (Word, Excel, and Outlook)
• Detail oriented and highly organized.
• Ability to multi-task and coordinate ongoing projects, plans and people development.
• Works well under pressure and meeting tight deadlines.
• Capable of leading and delegating to team members.
• Positive attitude and contagious enthusiasm for Sunshine Village, Snowsports and people.

Additional Considerations

• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• This is primarily an indoor position, but is in a remote, alpine environment and employees must wear appropriate footwear and layers for the conditions. Some uniform pieces are provided.
• This position at times works alone, handles cash, and personal information.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.