Retail Transformation Program Manager — Operating Model Lead

Aquent (United States); Toronto; On-site; CAD 120,000 - 150,000; Full time

Job summary

Aquent partners with a leading Canadian retailer to hire a Senior Program Manager to drive a major enterprise transformation across product information, content, digital assets, and onboarding processes. The role focuses on operating model design, change impact, and executive-level storytelling to guide decisions.

With 10+ years in transformation and strong stakeholder leadership, you will shape future-state workflows, validate new ways of working with cross-functional teams, and deliver

Qualifications

• 10+ years of experience in business transformation, program management, operating model design, or organizational change.
• Significant experience with retail product data, content, digital commerce, or product lifecycle operations.
• Experience designing end-to-end operating models, workflows, and governance structures.
• Strong analytical thinking and clear business communication.

Responsibilities

• Lead design and documentation of future-state operating models for onboarding, PIM, content enrichment, digital assets, workflow management, and lifecycle processes.
• Map current and future-state workflows, including changes, handoffs, RACI, governance, and decision rights.
• Partner with Product, Technology, Merchandising, Marketing, HR, Operations to validate new ways of working.
• Conduct change impact assessments affecting roles, skills, and teams.
• Translate complex changes into clear materials for leaders and employees.
• Develop executive presentations with recommendations, options, risks, dependencies, and decisions.
• Facilitate cross-functional workshops, build consensus, and support operating model readiness.
• Collaborate with change management and HR for training, communications, and adoption.

Skills

Stakeholder leadership

Workshop facilitation

Executive communication

Organizational change impact

Tools

PowerPoint

Job description

Aquent partners with a leading Canadian retailer to hire a Senior Program Manager to drive a major enterprise transformation across product information, content, digital assets, and onboarding processes. The role focuses on operating model design, change impact, and executive-level storytelling to guide decisions.

With 10+ years in transformation and strong stakeholder leadership, you will shape future-state workflows, validate new ways of working with cross-functional teams, and deliver