Retail Trainer

OSL Retail Services Inc.; Montreal; On-site; CAD 60,000 - 75,000; Full time

Job summary

An established industry player seeks a dynamic Trainer to facilitate engaging learning experiences through both online and in-person training sessions. This role is pivotal in delivering stellar sales skills training, ensuring compliance, and enhancing employee performance. The ideal candidate will possess excellent knowledge of training methods, sales processes, and organizational change management, along with strong communication skills. Join a people-focused company that values innovation and collaboration, and be part of a supportive workplace culture that fosters growth and development. If you are passionate about inspiring change and building strong relationships, this opportunity is for you.

Benefits

Competitive base salary

Vacation plus additional flex days

Comprehensive benefits

Training and development opportunities

Supportive workplace culture

Qualifications

• 2+ years experience in training delivery, teaching or facilitation.
• Strong proficiency in online training tools and platforms.

Responsibilities

• Deliver engaging onboarding programs and maintain training excellence.
• Collaborate with managers to assess training needs and provide feedback.

Skills

Training Methods Knowledge

Sales Processes and Skills

Organizational Change Management

Facilitating Groups Online

Communication Skills

Attention to Detail

Relationship Building

Adaptability

Education

Bachelor’s Degree in related field

Tools

Webex

MS Teams

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.

The Company:

At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our Vision to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in. Our Values, Belonging, Collaboration, Responsibility, Passion, Over Achievement, Innovation

About the role:

The Trainer will be responsible for the facilitation of engaging learning experiences through online and face-to-face training sessions. With direction from the Manager, Learning and Development, the trainer will provide the Field Team with stellar sales skills training leveraging a mix of sales methodologies and processes.

Location: Greater Montreal Area

What you’re responsible for:

1. Delivering key aspects of the new employee onboarding program (online and in-person)
2. Creating, executing, and maintaining the Training Program
3. Demonstrating compliance and training excellence through updates and regular reporting
4. Working with Regional Managers to ensure training and development is thriving in situ and providing feedback and coaching to employees
5. Collaborating with the Regional Managers in your area to support regional training assessment, determining needs, and new employee performance execution
6. Consulting and collaborating with HQ partners on large-scale training initiatives
7. Developing training strategies that maximize engagement, retention, and adoption
8. Incorporating change management methodologies into training strategies
9. Supporting and/or leading the training content creation and delivery process
10. Collaborating with stakeholders to ensure training is integrated into the relevant training programs
11. Delivering training and train-the-trainers for initiative, program, product education, and cyclical training as needed
12. Occasionally traveling with employees within your area for ongoing training and coaching
13. Maintaining a working knowledge of role overview documents for all field roles
14. Evaluating and reporting on training strengths and opportunities in your region
15. Supporting in the planning and execution of training strategies
16. Being an ambassador for our brand, setting an example of training excellence for our staff
17. Providing ongoing feedback and insight to maximize retail training impact, platforms, and resources

To be successful:

1. Excellent knowledge of training methods as well as organizational change management expertise
2. Excellent knowledge of Sales Processes and Skills
3. Experience in the consumer subscription services industry is an asset (Door to Door sales an asset)
4. Experience in facilitating groups online using engagement tools (polling, gamification)
5. Strong working proficiency in Webex, MS Teams, and other online training vehicles
6. Strong working proficiency in Microsoft Word, Excel and PowerPoint is required
7. Ability to write effective copy, instructional text, audio scripts/video scripts
8. Experience with video creation considered an asset

To join our team:

1. Ability to capture an audience and inspire change (Bilingual an asset)
2. Bachelor’s Degree in a related field, such as education, organizational development, human resources, business administration, communications, etc. is an asset
3. 2+ years’ experience working in training delivery, teaching, coaching and/or facilitation experience
4. Must possess the ability to proactively build strong relationships within a diverse organization
5. Must possess exceptional attention to detail and the ability to manage multiple ongoing priorities
6. Superior organizational and planning skills are required
7. Excellent communication skills, both written and oral in English (Bilingual is an asset)
8. Strong capacity for adaptability and creativity
9. Infectious growth mindset and collaborative excellence on short timeframes
10. Valid driver’s license and ability to travel

What we offer:

1. A competitive base salary of $60-75K plus bonus
2. Vacation plus additional flex days
3. Comprehensive benefits
4. Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
5. A supportive workplace culture and work environment

If this sounds like you and you are excited to be a member of our team, please apply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.