Retail Team Leader - Premium Coffee Experience & Growth

Nestle; Toronto; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Health and dental benefits from day 1

Free coffee machine & Nespresso credit

Employee discounts

Pension plan with employer’s contrib.

Training and development programs

Job summary

Nestlé Canada’s Nespresso division seeks a Full Time Team Leader to champion the brand, oversee daily operations, and elevate the customer experience while driving sales targets. You will mentor staff, manage KPIs, and ensure smooth store operations, including administrative and customer service tasks.

The role emphasizes passion for coffee, training, and growth opportunities in a dynamic retail environment within Canada.

Qualifications

• 2-3 years’ experience driving sales and leading a team in a high-volume retail environment.
• Proficiency in Microsoft Office and inventory software.
• Demonstrated excellence in understanding and driving KPIs.
• Ability to stand for an entire workday and lift up to 23 kilograms.

Responsibilities

• Act as ambassador of the Nespresso brand while ensuring operational excellence and superior customer experience.
• Drive sales and achieve targets.
• Debrief team on key objectives and deliverables; analyze KPI reports to coach the team.

Skills

Sales leadership

KPI tracking

Time management

Customer service excellence

Communication skills

Tools

Microsoft Office

Inventory software

Job description

Nestlé Canada’s Nespresso division seeks a Full Time Team Leader to champion the brand, oversee daily operations, and elevate the customer experience while driving sales targets. You will mentor staff, manage KPIs, and ensure smooth store operations, including administrative and customer service tasks.

The role emphasizes passion for coffee, training, and growth opportunities in a dynamic retail environment within Canada.