Retail Team Leader — Elevate Customer Experience

Kibbi Technologies Inc.; Matane; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive benefits package

Company matched pension plan

Tailor-made training

Career growth opportunities

Job summary

Kibbi Technologies Inc. in Canada is seeking a Team Leader to support store operations and supervise associates in daily tasks, ensuring efficiency and excellent service.

You will manage merchandising, shipments, customer satisfaction, and safety; perform manager-on-duty duties, participate in hiring and training, and drive performance improvements in a high-volume store.

This full-time role offers career growth, tailored training, and a competitive benefits package.

Qualifications

• Minimum of one year of retail experience.
• 1–2 years in a supervisory role.
• Open availability (day, evening, weekend).
• Strong leadership and communication skills.
• Ability to multitask and manage priorities in a high-volume environment.

Responsibilities

• Leading and supervising store associates, providing guidance and support.
• Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments.
• Ensuring excellent customer service standards are met.
• Conducting manager-on-duty tasks (breaks, time, and attendance).
• Implementing and maintaining visual merchandising standards.
• Addressing customer complaints and resolving issues promptly.
• Maintaining store safety and cleanliness standards.
• Performing cash management, store opening and closing duties as needed.
• Participating in inventory processes and employee training.
• Following up on assigned tasks and contributing to hiring and performance management.

Skills

Leadership

Communication

Customer service

Time management

Staff training

Job description

Kibbi Technologies Inc. in Canada is seeking a Team Leader to support store operations and supervise associates in daily tasks, ensuring efficiency and excellent service.

You will manage merchandising, shipments, customer satisfaction, and safety; perform manager-on-duty duties, participate in hiring and training, and drive performance improvements in a high-volume store.

This full-time role offers career growth, tailored training, and a competitive benefits package.