Retail Team Leader

Mountain Warehouse; Brampton; On-site; CAD 24,796 - 26,174; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount

6% vacation pay

Length of service awards

Job summary

Mountain Warehouse in Brampton is looking for a passionate retail leader to inspire and motivate teams in a fast-paced environment. You will oversee daily operations and ensure exceptional customer service while driving sales performance through effective coaching and communication.

The ideal candidate should have strong experience in retail, a knack for visual merchandising, and a commitment to team development. Additional perks include a monthly bonus scheme and a colleague discount.

Qualifications

• Proven experience in retail leadership and team development.
• Strong skills in visual merchandising and operational excellence.
• Ability to foster a positive team environment and drive performance.

Responsibilities

• Drive team performance to meet sales targets and KPIs.
• Ensure impeccable shop floor standards and effective operations.
• Lead customer service efforts to enhance the shopping experience.

Skills

Customer service excellence

Team leadership

Problem-solving

Visual merchandising

Communication

Job description

About the role

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

Department

Canada Retail

Location

Trinity Common (TRC)

Compensation

$18.00 - $19.00 / hour

Key Responsibilities

Leadership & Team Development

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organization are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritize Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We Would Love To Meet Someone Who Is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable target(s) and providing additional rewards on top of your base salary.
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
• 6% vacation pay paid out biweekly.
• A stable, successful and supported environment.
• Length of service awards.