CAN Assistant Store Manager

Mountain Warehouse; Lethbridge; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Monthly bonus scheme

50% colleague discount

Three weeks vacation

Job summary

A leading retail company in Lethbridge seeks a passionate leader for a key role in fostering team development and ensuring exceptional customer experiences. The ideal candidate will possess a strong background in retail management, demonstrated leadership abilities, and a commitment to achieving sales targets. Responsibilities include guiding a motivated team, ensuring operational excellence, and enhancing customer service. Competitive benefits include a monthly bonus scheme, employee discounts, and vacation time.

Qualifications

• Proven track record in retail management.
• Passionate about creating outstanding customer experiences.
• Energetic and proactive attitude.

Responsibilities

• Lead a motivated, high-performing team.
• Drive training and development of staff.
• Support in meeting sales targets.

Skills

Retail management experience

Leadership

Customer service excellence

Effective communication

Problem-solving

Team development

Job description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!

Key Responsibilities

Leadership & Team Development

• Partner with the Store Manager to lead a motivated, engaged, and high‑performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well‑informed with product knowledge to deliver outstanding customer service.

Operational Excellence

• Assist with the smooth day‑to‑day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance

• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.

Customer Experience

• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

Qualifications

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results‑driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem‑solving and decision‑making, ensuring solutions align with company policies.

Benefits

• Monthly bonus scheme: a performance‑driven bonus structure offering achievable targets and additional rewards on top of your base salary.
• 50% colleague discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
• Three weeks vacation.
• A stable, successful and supported environment.
• Length of service awards.