Retail Team Lead — Fashion & Customer Experience

RCL - Reitmans Canada Ltd/Ltée; Winnipeg; On-site; CAD 23,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Flexible hours

Career advancement

Employee discounts: up to 70% off in‑店

Job summary

RCL - Reitmans Canada Limited seeks a Team Lead to support store performance and deliver an outstanding customer experience. You will lead on the sales floor, coach the team, and collaborate with management to ensure aligned priorities.

You will balance operations, merchandising, and staff development in a fast-paced fashion retail environment, with flexible availability for evenings, weekends and holidays.

Qualifications

• 6+ months of leadership or supervisory experience in retail or customer-focused environment.
• Ability to motivate, support, and guide a team toward shared goals.
• Strong communication and problem-solving skills.
• Customer-focused mindset with the ability to create a welcoming shopping experience.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Knowledge of store operations including scheduling, cash management, merchandising, and inventory flow.
• Passion for fashion and good sense of style.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder up to 3 m (10 feet).
• High school diploma.

Responsibilities

• Support store performance by contributing to the achievement of sales goals and KPIs.
• Assist with day-to-day operations including policies, loss prevention, cash handling, and scheduling.
• Maintain high standards of merchandising and visual presentation.
• Coach and develop the team through training and feedback.
• Promote effective communication with the Store Manager to ensure alignment.
• Collaborate with management to ensure priorities and action plans are executed.
• Lead on the sales floor to model a customer-first mindset and resolve concerns.

Skills

Leadership

Team motivation

Communication

Customer service

Fashion sense

Education

High school diploma

Tools

POS

ERP

ATS

MS Office

Job description

RCL - Reitmans Canada Limited seeks a Team Lead to support store performance and deliver an outstanding customer experience. You will lead on the sales floor, coach the team, and collaborate with management to ensure aligned priorities.

You will balance operations, merchandising, and staff development in a fast-paced fashion retail environment, with flexible availability for evenings, weekends and holidays.