Retail Support Specialist

Mister Safety Shoes Inc.; Sarnia; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Health benefits after 90 days

Employee Assistance Program

Job summary

Mister Safety Shoes Inc. is seeking a Retail Support Specialist - Auxiliary Driver / Store Support to join our team in southwestern Ontario.

You will primarily support our retail stores and assist mobile units to ensure excellent service across multiple locations. Requirements include a valid driver’s license (D license supported if needed), strong customer service skills, and the ability to travel between locations.

Qualifications

• High school diploma or equivalent preferred.
• Valid Canadian driver’s license with a clean driving record.
• D license is required or support to obtain one.
• Minimum one year of customer service/retail experience.

Responsibilities

• Provide exceptional customer service and help customers select safety footwear, clothing, and accessories.
• Support store sales goals and promote products and solutions.
• Maintain organized store and mobile environments; process transactions with POS; assist with receiving and inventory tasks.

Skills

Customer service

Retail sales

Driving

Communication

Tech familiarity

Education

High school diploma or equivalent

Tools

POS systems

Geotab

Job description

Retail Support Specialist - Auxiliary Driver / Store Support

Location: Chatham-Kent/Lambton/Sarnia

Compensation: $22/hr, plus 3% commission on mobile sales

Are you looking to join one ofCanada's Greatest Places to Workand be a part of making it even better?

At Mister Safety Shoes, our mission is to make workdays better. As a proudly Canadian company founded in 1972, we specialize in safety footwear and workwear solutions that help keep hardworking Canadians safe on the job. With our retail locations and Shoemobiles, we are committed to delivering exceptional service while living our values of We Care, Responsiveness, Continuous Improvement and Teamwork.

We are currently looking for a Retail Support Specialist - Auxiliary Driver / Store Support to join our team in southwestern Ontario. This is a unique opportunity for someone who enjoys customer service, sales, and variety in their workday. You'll primarily support our retail stores while also assisting our mobile units as needed, helping ensure excellent service and operational continuity across multiple locations.

What You'll Do

Deliver Outstanding Customer Service

• Provide exceptional service and create positive customer experiences.
• Help customers find the right safety footwear, clothing, and accessories for their needs.
• Share product knowledge and recommend complete solutions.
• Address customer inquiries and resolve common issues professionally.

Drive Sales Success

• Support the achievement of store sales goals.
• Follow established sales and service standards.
• Promote products and value-added solutions.
• Build product knowledge to confidently assist customers.

Support Store & Mobile Operations

• Maintain organized and visually appealing store and mobile environments.
• Process transactions accurately using the POS system.
• Assist with receiving, packing, shipping, and inventory-related tasks.
• Support loss prevention, safety, and company policies.
• Complete driving logs and transportation records when required.
• Identify maintenance concerns and support daily operational needs.

What We're Looking For

Qualifications:

• High school diploma or equivalent preferred.
• Valid Canadian driver's licence with a clean driving record.
• D licence is required for the role; candidates who do not currently hold a D licence may receive support in obtaining one.
• Minimum one year of customer service, retail sales, route sales, driving, or related experience.
• Strong communication and relationship-building skills.
• Comfortable using technology, POS systems, and digital tools.
• Ability to adapt to different stores, customer groups, and operational environments.
• Reliable vehicle and ability to travel regularly between multiple locations.
• Commitment to delivering exceptional customer service.

Physical & Working Requirements

• Ability to lift and move products weighing up to 50 lbs with assistance.
• Comfortable standing, sitting, bending, and moving throughout the workday.
• Ability to work independently as well as collaboratively with a team.
• Comfortable working & driving in varying weather and road conditions.
• Ability to maintain accurate records using systems such as Geotab.

What We Offer

• Comprehensive Benefits: We offer benefits after 90 days of employment with us, this includes access to Health Benefits and Employee Assistance Program.
• Work Life Balance: You can expect to work a set schedule so that you can plan your life and enjoy your personal time. Did we mention that we are also closed on all statutory holidays including Boxing Day!
• Internal Development Opportunities: We provide opportunities for professional growth and development within the organization
• Supportive team environment

If you enjoy helping customers, thrive in a fast-paced environment, and are looking for a role that combines retail, sales, and driving responsibilities, we'd love to hear from you.

Mister Safety Shoes has been named a Great Place to Work for 4 years in a row. We are proud to be a 2024 Best Workplaces in Canada, a 2024 Best Workplaces in Retail & Hospitality and ranked #86 in Best Workplaces in Canada for companies with under 1000 people.

As part of our commitment to efficiency, fairness, and continuous improvement, we utilize AI tools during our selection and assessment process. These tools may assist with resume screening, skills assessments, and evaluating application responses. All AI-assisted evaluations are reviewed by our human hiring team to ensure a fair and thoughtful decision-making process.

We are an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates. If required, please include accommodation requirements with your submission.