Retail Supervisor - Full Time (Marche Centrale)

PUMA Group; Montreal; On-site; CAD 31,000 - 35,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA Group in Montreal seeks a customer‑focused retail professional to uphold brand standards and drive sales. You will support store leadership, manage scheduling and payroll, and ensure inventory integrity while delivering exceptional service.

The role requires 1–2 years in retail, strong communication, and teamwork. You’ll work flexible hours, including weekends and holidays, and participate in a dynamic, fast‑paced environment.

Qualifications

• 1–2 years’ experience in a focused, customer service‑oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals; ability to reason through complex issues and present to large groups.
• Strong team player with excellent communication skills.
• Ability to learn quickly and adapt to new tools.
• Computer skills and basic knowledge of MS Office and retail software.
• Ability to lift/carry, push/pull up to 30 pounds regularly.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through planning, expense control, sales and service.
• Assist the Store Manager with recruitment, training, development and succession of high performing, results‑driven employees.
• Responsible for payroll control and service‑driven scheduling to maintain a highly profitable location while delivering excellent service.
• Manage and communicate merchandise opportunities to Store Manager.
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts.
• Handle incoming and outgoing merchandise and ensure policies and procedures are followed.
• Maintain a safe, healthy and compliant working and shopping environment.
• Work non‑traditional hours; weekends, evenings, holidays; overtime may be required.

Skills

Customer service

Sales targets

Team leadership

Recruitment

Scheduling

Payroll

Merchandise planning

Inventory management

MS Office

Retail software

Tools

MS Office

Retail software

POS systems

HRIS

Job description

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.
• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

VITESSE ET ESPRIT c’est ce que nous recherchons chez nos candidats. Défini par des valeurs simples qui nous inspirent à ÊTRE DÉTERMINÉS dans notre performance, ÊTER DYNAMIQUES dans notre héritage sportif, ÊTER ENSEMBLE grâce à notre esprit d’équipe, et ÊTER VOUS-MÊME afin de laisser briller votre talent et votre expérience uniques.

Votre mission

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

Votre talent

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $22.60 - $25.60 + Bonus + Benefits

(Benefit Summary Full Time)

PUMA offre des chances égales à toutes les personnes qui postulent, sans égard à la race, à la couleur, à la religion, à l’origine nationale, au sexe, à l’identité ou à l’expression de genre, à l’orientation sexuelle, à l’âge ou à un handicap. L’égalité pour toutes et tous est l’un des principes fondamentaux chez PUMA, et nous ne tolérons aucune forme de harcèlement ou de discrimination.

Chez PUMA, chaque demande d’emploi est évaluée par de vraies personnes engagées envers l’équité, de la transparence et de l’égalité des chances peu importe votre parcours, votre identité ou votre expérience. Afin de garantir que notre processus demeure fidèle à ces valeurs, aucun système automatisé ni outil d’intelligence artificielle (IA) n’est utilisé pour prendre des décisions d’embauche. Toutes les décisions sont prises par de vraies personnes avec un jugement réel et une véritable responsabilité. Nous pouvons utiliser certaines fonctions soutenues par l’intelligence artificielle (IA) pour effectuer des étapes organisationnelles isolées, comme la planification d’entrevues. Ces fonctionnalités n’ont aucune influence sur les décisions dans le cadre du processus de candidature.Nous croyons en la création d’espaces où tout le monde est bienvenu, célébré et encouragé à contribuer de façon authentique. Car chez PUMA, toute personne qui veut jouer peut jouer.

PUMA est une marque sportive mondiale qui crée des chaussures, des vêtements et des accessoires inspirant les athlètes ainsi que toutes les personnes actives au quotidien. Le groupe PUMA détient PUMA, Cobra Golf et stichd, est présent dans plus de 120 pays et compte environ 22000 employés à travers le monde.