Retail Supervisor – Elevate Customer Experience & Growth

JD Sports Fashion; Toronto; On-site; CAD 40,000 - 42,000; Full time

Job summary

JD Sports Scarborough Town Centre, 300 Borough Drive, Scarborough, Ontario, Canada, is hiring a Retail Supervisor to lead store operations on-site and deliver outstanding customer experiences every day. The role requires minimum 2 years of retail management, strong leadership, and passion for streetwear.

You will coach staff, optimize schedules, and contribute to achieving KPIs. Join a fast-growing team that values inclusivity, adaptability, and community outreach, while maintaining product

Qualifications

• Minimum 2 years of retail management or keyholder experience.
• Passionate and knowledgeable about streetwear and sneaker culture.
• Experience supervising, training and coaching sales associates.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
• High level of ethics, values, integrity, and trust.
• Flexible availability - including nights, weekends, and holidays.
• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes.

Responsibilities

• Ensure high levels of customer satisfaction by being knowledgeable on all products offered.
• Train and grow a team who are focused on delivering outrageous experiences to our community through coaching and feedback.
• Generate business results and achieve key KPIs
• Delivering sales, customer experience, merchandising, visual, and operational expectations.
• Act as a partner between customers, sales associates and store leadership.
• Ability to learn and share expertise of products and trends to fit customer’s needs.
• Maintains an awareness of all product knowledge, and current or upcoming product / trends.
• Contributes to a positive and inclusive work environment.
• Support key initiatives as empowered by and in partnership with the Store Manager.
• Take a proactive approach to growing the business through community outreach.
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness.
• Provide outrageous experiences 100% of the time, sharing our awesome products with our Community.

Skills

Retail management

Team leadership

Customer engagement

Sales motivation

Financial analysis

Problem solving

Adaptability

Ethics and integrity

Flexible schedule

Leadership

Job description

JD Sports Scarborough Town Centre, 300 Borough Drive, Scarborough, Ontario, Canada, is hiring a Retail Supervisor to lead store operations on-site and deliver outstanding customer experiences every day. The role requires minimum 2 years of retail management, strong leadership, and passion for streetwear.

You will coach staff, optimize schedules, and contribute to achieving KPIs. Join a fast-growing team that values inclusivity, adaptability, and community outreach, while maintaining product