Bilingual Customer Care Specialist - 6 Month Contract

Columbia Sportswear Company; London; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Hybrid work model

Employee discounts

Culture committees

Job summary

Columbia Sportswear Canada is seeking a Bilingual Customer Care Specialist for a 6-month contract at our London, Ontario headquarters. You will respond to warranty inquiries in English and French with courtesy and accuracy.

Responsibilities include handling consumer inquiries by phone, email, and written correspondence; providing information on product features; guiding customers to purchase locations via internal tools; and updating warranty status and replacements.

Qualifications

• For this role, fluency in English and French is required and demonstrated customer service experience.
• Strong written and verbal communication skills with attention to detail.
• Ability to use product knowledge to assist warranty consumers.

Responsibilities

• Handle moderate to high levels of consumer inquiries via phone, email, and correspondence.
• Provide accurate information on product features for Columbia Sportswear brands.
• Guide consumers to buy locations using internal product locator tools.
• Provide replacement suggestions using inventory and warranty status systems.

Skills

Bilingual English/French

Customer service

Telephone techniques

Communication skills

Education

High school diploma

Tools

MS Word

Excel

Job description

• Additional Paid Time Off (floater days)
• Culture Committee and Employee Resource Groups
• Generous Employee Discounts
• Hybrid Work Model (4 set days onsite, 1 set day remote)

ABOUT THE POSITION

The Warranty team is looking for a Bilingual Customer Care Specialist to join their team on a 6-month contract at our Canada Headquarters located in London, Ontario. Reporting to the Customer Care Supervisor, the Bilingual Customer Care Specialist will be responsible for providing exceptional customer service to our warranty consumers by responding to requests and inquiries with accurate information in a courteous, efficient, and timely manner.

HOW YOU'LL MAKE A DIFFERENCE

• Process moderate to high levels of consumer inquiries via telephone, e-mail, and correspondence.
• Provide accurate information regarding product features, specifications and recommended uses for Columbia Sportswear, Sorel, and Mountain Hardwear products.
• Guide consumers to where they can buy product using internal product locator applications.
• Provide suggestions for replacement styles using inventory management system as well as order entry and warranty repair status.

YOU ARE

• Fluent in both English and French
• Knowledgeable in effective telephone techniques and strategies for consumer services.
• Able to display a positive attitude toward the Customer Care Team by maintaining professionalism, respect, courtesy, and support to others.
• Proficient at maintaining positive open lines of communication with all Columbia Sportswear management, staff, and other departments to contribute to the smooth flow of information and efficient operation of the organization.

YOU HAVE

• A high school diploma or equivalent experience is required
• Exceptional oral and written communication skills in both English and French
• A high degree of accuracy and attention to detail
• Proficiency in keyboard use and a good working knowledge of MS Word and Excel
• Excellent interpersonal skills and a calm demeanor with the ability to multitask

Hourly Wage $20.00 - $24.00 Pay decisions are determined by multiple factors, including a candidate’s capabilities and skills, current market rate for the position, years of experience, and internal equity. This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Columbia Sportswear Canada provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources [e-mail] or call 519-644-5000 and we will work with you to meet your accommodation needs.

Founded in 1938, Columbia Sportswear Company is a global leader in designing, sourcing, marketing, and distributing outdoor and active lifestyle apparel, footwear, accessories, and equipment. Our four primary brands - Columbia®, Mountain Hardwear®, SOREL® and prAna® - complement each other to address the diverse needs of active consumers and their products have gained an international reputation for their innovation, quality and performance. Learn more about our family of brands here.