Retail Supervisor

OBM CONSULTANCY; London; On-site; CAD 35,000 - 45,000; Full time

Job summary

OBM Consultancy is recruiting a Retail Supervisor for an established British fashion and lifestyle brand known for its thoughtful design, quality and craftsmanship. This role combines team supervision and customer service with back-of-house responsibilities on the shop floor.

You will lead by example, coach the team, manage stock and assist with store procedures to ensure smooth daily operations and a high standard of presentation.

Qualifications

• Experience supervising in fashion or lifestyle retail.
• Hands-on experience with stock management and back-of-house operations.
• Strong customer service mindset.
• Good organisational skills with attention to detail.
• Ability to switch between customer-facing tasks and operational work.
• Appreciation for quality products, thoughtful design and craftsmanship.

Responsibilities

• Supervise daily store activities and guide colleagues.
• Deliver excellent customer service and support sales targets.
• Coach team on product knowledge, service standards and store procedures.
• Support deliveries, stock transfers, replenishment and stockroom organisation.
• Maintain accurate stock records and assist with stock counts and loss prevention.
• Assist with daily administration and follow operational procedures.
• Maintain high standards of presentation and housekeeping on floor and behind the scenes.
• Help ensure a safe and organised working environment.

Skills

Retail supervision

Customer service

Stock management

Organisational skills

Attention to detail

Team leadership

Job description

OBM Consultancy is recruiting a Retail Supervisor for an established British fashion and lifestyle brand known for its thoughtful design, quality and craftsmanship.

This role combines team supervision and customer service with practical back-of-house responsibilities. We are looking for someone who enjoys being on the shop floor and has the organisational skills to keep daily operations running smoothly.

THE ROLE

• Support the management team in supervising daily store activities and guiding colleagues.
• Lead by example on the shop floor, delivering excellent customer service and supporting sales targets.
• Help coach the team on product knowledge, service standards and store procedures.
• Support deliveries, stock transfers, replenishment and stockroom organisation.
• Maintain accurate stock records and assist with stock counts and loss prevention.
• Support daily administration and follow operational procedures.
• Maintain high standards of presentation and housekeeping, both on the shop floor and behind the scenes.
• Help ensure a safe and organised working environment.

YOUR PROFILE

• Experience as a Supervisor, Team Leader or Senior Sales Associate with supervisory responsibilities, ideally within fashion or lifestyle retail.
• Some hands-on experience with stock management and back-of-house operations.
• A confident, approachable manner and a strong customer service mindset.
• Good organisational skills, attention to detail and the ability to prioritise.
• Comfortable moving between customer-facing duties and operational tasks.
• An appreciation for quality products, thoughtful design and craftsmanship.

Previous Operations Manager experience is not essential. This opportunity could suit a retail supervisor with stockroom experience or a senior sales professional ready to take the next step.