Retail Supervisor

Savers | Value Village; Chatham; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a purpose-driven company where you can make a difference in your community as a Retail Store Supervisor. In this role, you will lead and empower your team while making decisions that directly impact store success. With comprehensive training and a commitment to employee growth, this position offers a unique opportunity to celebrate diversity and contribute to a sustainable future. As part of a large network of thrift stores, you will help redirect valuable resources from landfills while supporting local nonprofit organizations. This is more than just a job; it's a chance to be part of a movement that champions reuse and community impact.

Benefits

Comprehensive health care plans

Company-Paid Life Insurance

Retirement Savings Plan with matching

Paid time off

Mental health services

Qualifications

• Strong leadership skills with a focus on team development.
• Experience in retail operations and customer service.

Responsibilities

• Supervise daily store operations and team performance.
• Make impactful decisions to drive store success.

Skills

Team Leadership

Decision Making

Customer Service

Operational Management

Education

High School Diploma

Management Experience

Tools

Training Programs

Point of Sale Systems

Job description

Job Title: Retail Store Supervisor

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.

Summary & Positions

As a Retail Store Supervisor at Savers / Value Village, everything you do has a specific purpose that links Team Member effort to business results in your store. Our Retail Store Supervisors make important decisions that directly impact the success of their store every day. And, they continuously develop and empower their Team Members.

Retail Store Supervisor opportunities in Operations, Production, and Retail may include:

1. Front End Supervisor
2. Production Supervisor
3. Community Donation Supervisor

What You Can Expect

1. The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
2. To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
3. An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What You Get

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally and partner with a variety of renowned providers to supplement our offerings.

1. Comprehensive extended health care plans for full-time Team Members
2. Company-Paid Life and AD&D Insurance
3. A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
4. Paid time off from work for leisure or other hobbies
5. A range of mental health services to assist you in managing daily life

Value Village is committed to fair and accessible employment practices. Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process. Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.