Retail Supervisor, Full Time, Product Operations - Toronto Premium

600 Old Navy Canada Inc.; Halton Hills; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading retail company is seeking a Lead to support the management team and mentor staff. The ideal candidate will enhance customer experiences, drive sales, and maintain productivity. This role requires excellent communication skills and a passion for retail in a fast-paced environment.

Qualifications

• 6+ months of retail experience.
• Ability to interact effectively with customers and team.

Responsibilities

• Mentor and support team to enhance customer experience.
• Drive sales through suggestive selling and customer engagement.
• Accountable for personal and store goals.

Skills

Communication

Customer Service

Leadership

Retail Technology

Job description

As a Lead, you’re responsible for supporting our management team by performing functional tasks as assigned. You will act as a mentor and role model to Experts & Brand Associates to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading process(es) and/or areas of the business, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, you’ll teach and coach your team and drive behaviors to deliver a best-in-class experience to our customers.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Serve as a role model to achieve priorities in store with the customer as the primary focus.
4. Seek out and engage with customers to drive sales and service using suggestive selling.
5. Enhance customer experience by utilizing all omni-channel offerings.
6. Take action based on direction from the Service Leader and collaborate effectively with employees.
7. Build and share expertise in an assigned specialized functional area.
8. Support completion of work processes before or after the store closes as needed, including opening and/or closing the store.
9. Be accountable for personal goals that contribute to overall store goals and results.

Who You Are

1. A current or previous retail employee with 6 or more months of experience.
2. A good communicator with the ability to effectively interact with customers and your team to meet goals.
3. A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
4. Able to demonstrate interest and initiative to develop skills and improve capabilities.
5. Passionate about retail and thrive in a fast-paced environment.
6. Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
7. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
8. Able to utilize retail technology.
9. Able to maneuver around the sales floor, stockroom, and office and can lift up to 30 pounds.
10. Ability to travel as required.