retail store supervisor

Shoprite Smoke Shop LTD; Vancouver; On-site; CAD 35,000 - 55,000; Full time

Job summary

A leading retail establishment in Vancouver is seeking a Retail Store Supervisor to oversee daily operations, manage staff, and ensure excellent customer service. The ideal candidate will have a high school diploma and relevant experience in a fast-paced retail environment, focusing on organization and multitasking. This role offers opportunities for professional growth and supports newcomers and youth in their career development.

Qualifications

• 1 to 2 years of experience in a supervisory role preferred.
• Ability to handle customer requests and complaints.
• Excellent organizational and multitasking skills.

Responsibilities

• Assign sales workers to duties and oversee daily operations.
• Hire, train, and manage staff within the retail environment.
• Prepare sales reports and resolve customer issues.

Skills

Client focus

Flexibility

Organizational skills

Reliability

Team player

Multitasking

Education

Secondary (high) school graduation certificate

Job description

• Secondary (high) school graduation certificate

Tasks

• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask

Experience

• 1 year to less than 2 years

Support for newcomers and refugees

• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

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