retail store supervisor

Freson Bros.; Town of Hinton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Health care plan

Group insurance benefits

Life insurance

RRSP

DPSP

Free parking

Job summary

Freson Bros. in Alberta is seeking a capable supervisor for our retail/food service operations. You will oversee staff, assign duties, hire and train, and handle ordering, cash, and inventory. You’ll also ensure quality service, resolve customer issues, and maintain reports on sales and staffing.

The role requires 2+ years in a supervisory capacity, a college-level certificate or diploma, and fluency in English to coordinate with team members and customers.

Qualifications

• Minimum college-level certificate or diploma in retail/food service or related field.
• At least 2 years of relevant work experience in a supervisory role.
• English language required for communication with staff and customers.

Responsibilities

• Supervise staff and assign duties across shifts.
• Hire, train, and onboard new staff.
• Manage merchandise ordering and returns.
• Set work schedules and monitor performance.
• Sell merchandise and prepare sales/merchandising reports.
• Address customer requests and resolve issues promptly.
• Maintain inventory and supervise kitchen/food service staff as needed.
• Manage cash and ensure quality control in service.

Education

College/CEGEP certificate or diploma (3 months to <1 year)

Equivalent experience

Job description

Overview

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Languages

• English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• or equivalent experience

Experience

• 2 years to less than 3 years

Work setting

• Retail business
• Food service establishment

Responsibilities

• Supervise staff (apprentices, stages hands, design team, etc.)
• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers
• Manage cash
• Conduct performance reviews
• Address customers' complaints or concerns
• Train staff in job duties, sanitation and safety procedures
• Supervise and co-ordinate activities of staff who prepare and portion food
• Supervise baking personnel and kitchen staff
• Prepare and submit reports
• Prepare budget and cost estimates
• Maintain records of stock, repairs, sales and wastage
• Establish methods to meet work schedules
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Hire food service staff
• Requisition food and kitchen supplies

Supervision

• 5-10 people
• Cashiers
• Grocery clerks and shelf stockers
• Retail salespersons and sales clerks
• Working groups
• Staff in various areas of responsibility
• Food service counter attendants and food preparers
• Food and beverage servers

Additional information

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Handling heavy loads
• Manual dexterity
• Attention to detail
• Combination of sitting, standing, walking
• Walking
• Ability to distinguish between colours
• Sitting
• Standing for extended periods
• Bending, crouching, kneeling
• Physically demanding

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Dependability
• Excellent written communication
• Initiative
• Judgement
• Ability to multitask

Benefits

• Health care plan

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other Benefits

• Deferred Profit Sharing Plan (DPSP)
• Free parking available
• Learning/training paid by employer

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition
• Does not require Canadian work experience

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Participates in a government or community program or initiative that supports Veterans
• Supports Veterans in translating their military skills and experience into the language of the civilian job market

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
• Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)