retail store supervisor

Government of Canada; Niagara-on-the-Lake; On-site; CAD 40,000 - 55,000; Full time

Job summary

The Government of Canada seeks a supervisor for a winery retail operation in Niagara-on-the-Lake. This role involves managing staff, overseeing sales activities, and ensuring a high level of customer service within a fast-paced vineyard environment. Candidates should have a high school diploma and relevant retail experience.

Qualifications

• 1 to 2 years of experience in a supervisory or retail role.
• Education requirements include a secondary school diploma.

Responsibilities

• Supervise staff and oversee retail operations.
• Manage inventory, sales reporting, and staff training.
• Resolve customer complaints and ensure high service standards.

Skills

Client focus

Organization

Interpersonal skills

Attention to detail

Ability to multitask

Team player

Education

Secondary (high) school graduation certificate

Tools

MS Outlook

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment

• Non-smoking
• Air conditioned
• Vineyard

Work setting

• Retail business
• Wineries

Responsibilities Tasks

• Supervise staff (apprentices, stages hands, design team, etc.)
• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers
• Manage cash
• Conduct performance reviews
• Order and maintain inventory of wines and wine glassware

Supervision

• 1 to 2 people
• 3-4 people
• Retail salespersons and sales clerks

Experience and specialization Type of product

• Wines

Computer and technology knowledge

• MS Outlook

Additional information Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Handling heavy loads
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Dependability
• Initiative
• Judgement
• Ability to multitask