retail store supervisor

Two Sisters Vineyards; Niagara-on-the-Lake; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in the vineyard sector is seeking a dedicated and organized individual to join their team. This role involves supervising staff, managing sales, and ensuring a seamless customer experience in a vibrant retail environment. With a focus on wines, you will play a crucial part in maintaining inventory and resolving customer inquiries. Join a supportive workplace that values teamwork and promotes equal opportunities for all. If you thrive in a fast-paced setting and are passionate about customer service, this opportunity is perfect for you!

Qualifications

• 1-2 years experience in retail or winery settings.
• Strong leadership and customer service skills required.

Responsibilities

• Supervise and train staff, manage sales operations.
• Handle inventory, customer complaints, and sales reporting.

Skills

Supervision

Customer Service

Inventory Management

Sales Management

Attention to Detail

Teamwork

Education

Secondary (high) school graduation certificate

Tools

MS Outlook

Job description

Overview

Languages:
English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work Location

On site. Work must be completed at the physical location. There is no option to work remotely.

Work Site Environment

• Non-smoking
• Air conditioned
• Vineyard

Work Setting

• Retail business
• Wineries

Responsibilities

Tasks

• Supervise staff (apprentices, stages hands, design team, etc.)
• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and coordinate activities of workers
• Manage cash
• Conduct performance reviews
• Order and maintain inventory of wines and wine glassware

Supervision

• 1 to 2 people
• 3-4 people
• Retail salespersons and sales clerks

Experience and Specialization

Type of Product

• Wines

Computer and Technology Knowledge

• MS Outlook

Additional Information

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Handling heavy loads
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Standing for extended periods
• Bending, crouching, kneeling

Personal Suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Dependability
• Initiative
• Judgement
• Ability to multitask

Employment Groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as members of these groups:

Support for Newcomers and Refugees

• Participates in government or community programs supporting newcomers and/or refugees
• Assists with immediate settlement needs (housing, transportation, childcare, etc.)
• Supports social and labour market integration (language training, skills training, etc.)
• Recruits displaced newcomers/refugees (Ukraine, Afghanistan, etc.)
• Supports foreign credential recognition
• Offers mentorship programs
• Provides diversity and cross-cultural training
• Does not require Canadian work experience

Support for Indigenous People

• Participates in programs supporting Indigenous communities
• Offers mentorship, coaching, networking opportunities
• Develops relationships with Indigenous communities and businesses
• Provides cultural competency training
• Facilitates access to Elders for support and guidance