Retail store supervisor

Canada Job Bank; Kitchener; On-site; CAD 43,000 - 58,000; Full time

Job summary

Two Bay Enterprises Limited in Kitchener, ON is seeking a Retail Store Supervisor. The role requires leading a small team, handling merchandising, scheduling, and customer service in a fast-paced environment.

Responsibilities include hiring and training staff, ordering merchandise, authorizing returns, setting schedules, selling products, resolving customer issues, maintaining inventory, supervising workers, handling cash, and conducting performance reviews. Fluency in English is essential.

Qualifications

• High school diploma or equivalent.
• Minimum 1–2 years of related experience.
• Strong English communication skills.

Responsibilities

• Hire and train staff.
• Order merchandise.
• Authorize merchandise returns.
• Establish work schedules.
• Sell merchandise.
• Resolve customer requests and complaints.
• Organize and maintain inventory.
• Supervise and coordinate staff.
• Manage cash.
• Conduct performance reviews.

Skills

English fluency

Interpersonal skills

Customer service

Attention to detail

Multitasking

Team supervision

Education

High school diploma

Job description

Employer Name: Two Bay Enterprises Limited
Position: Retail store supervisor
No. of vacancies: 1
Salary: $36.75 hourly / 35 to 44 hours per week
Employment type: Permanent employment, Full-time
Location: Kitchener, ON N2M 5K2

Two Bay Enterprises Limited, situated in Kitchener, ON N2M 5K2, is currently looking for applications for the role of Retail store supervisor, who is a self‑motivated individual with excellent interpersonal skills. The selected candidate must start work promptly. The available positions are for Permanent employment or full‑time jobs. The shift times for this position are Early morning, Morning, Day, Evening, Night, Weekend, Shift, On‑call and Flexible hours.

• The candidate must hire and train or arrange for staff training.
• The candidate must order merchandise.
• The candidate must authorize the return of merchandise.
• The candidate must establish work schedules.
• The candidate will be responsible for selling merchandise.
• The candidate must resolve issues that may arise, such as customer requests, complaints, and supply shortages.
• The candidate must organize and keep inventory.
• The candidate will be responsible for supervising and coordinating the activities of workers.
• The candidate will be responsible for managing cash.
• The candidate will be responsible for conducting performance reviews.

Job Requirements

• The candidate should be fluent in the English language.
• The candidate must have a certificate of Secondary (high) school graduation.
• The ideal candidate will have at least 1 to 2 years of experience in a related industry.
• The candidate must be able to supervise 1 to 2 people.
• The candidate should be accurate.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate should be organized and flexible.
• The candidate should be reliable.
• The candidate must be capable of acting independently and taking the initiative.
• The candidate should have good judgmental skills.
• The candidate must be able to multitask.

Work setting

• The candidate must work in a vape shop.

Area of specialization

• The candidate must be knowledgeable about retail stores and their operations.

Transportation/travel information

• The candidate must be willing to travel frequently.
• Public transportation is available for commuting to the work location.

Work conditions and physical capabilities

• The candidate should be able to work effectively in a fast‑paced and busy environment.
• The candidate should be willing to work under pressure.
• The candidate must finish the work within the given timeline.
• The candidate must be able to perform tasks requiring manual dexterity.
• The candidate should have an eye for detail.
• The candidate must be willing to work long hours in various positions, including those that require sitting, standing, and walking, as well as those that involve physical activity.
• The candidate must be willing to walk for long periods.
• The candidate must be able to distinguish between colours.
• The candidate should have an eye for detail.
• The candidate must be willing to work for long hours in sitting positions.
• The candidate must be willing to walk for long periods.
• The candidate must be able to distinguish between colours.
• The candidate should have an eye for detail.