Retail Store Manager - Upper Canada Mall

Lindt & Sprüngli; Newmarket; On-site; CAD 56,000 - 70,000; Full time

Benefits offered by this job

Health and Dental Plan

Retirement Savings Plan

Employee Assistance Program

Corporate Gym Discount Rates

Wellness Program

Chocolate samples

Job summary

Lindt & Sprüngli is seeking a Retail Store Manager for the Upper Canada Mall Lindt Boutique in Newmarket, Ontario. You will lead daily store operations, drive corporate sales, and uphold exceptional customer service.

The role requires 2-5 years of retail management experience, excellent communication, and a passion for chocolate. You will recruit, train, and supervise staff, manage inventory, and ensure merchandising standards meet company guidelines. Competitive CAD salary and benefits.

Qualifications

• Excellent customer service skills.
• Sales oriented, able to develop/build business.
• 2-5 years of retail management experience.
• Good time management habits.
• Strong oral and written communication abilities.
• A passion for chocolate!

Responsibilities

• Manage the daily operations of Lindt Retail Boutique.
• Responsible for generating and driving corporate sales.
• Uphold exemplary customer service by modeling behaviour and guidelines.
• Recruitment, interviewing and hiring of Retail Sales Associates.
• Supervision of store employees to maximize service, sales and profit.
• Training of sales techniques and product knowledge.
• Timely ordering of merchandise and supplies; inventory management and loss prevention.
• Cash handling, accounting, payroll and store administration.

Skills

Customer service

Sales skills

Communication

Time management

Leadership

Education

Post-secondary education

Job description

We are looking for an enthusiastic and keen individual to fill the role of Retail Store Manager for our Lindt store in the Upper Canada Mall location. The ideal candidate must possess strong communication skills and a passion for sales and merchandising.Key Responsibilities:Management of the daily operations of Lindt Retail BoutiqueResponsible for generating and driving corporate salesUphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelinesMonitor sales and labour issues on a daily basis with a goal to maximize store profitability without sacrificing customer serviceRecruitment, interviewing and hiring of Retail Sales AssociatesSupervision of store employees to maximize customer service, sales and profitTraining of sales techniques and product knowledgeTimely ordering of merchandise and supplies with focus on overall inventory management and loss preventionDaily reconciling of cash with sales receipts, daily paperwork and accounting, payroll and other store administrationDevelop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expensesOn-going performance management of staff, assist in the preparation and delivery of employee performance reviewsMaintain store merchandising presentation to company standardsMaintain high standards for cleanliness and food/product safetyCash handling, inventory ordering and related retail administrative dutiesQualifications:Excellent customer service skillsPost secondary education preferredSales oriented, able to develop/build business2-5 years of retail management experienceGood time management habitsStrong oral and written communication abilitiesPrevious experience in a merchandising or presentation capacityA history of going above and beyond to provide exceptional customer serviceA talent for sales and sellingA passion for chocolate!Additional Criteria:A history of going above and beyond to provide exceptional customer serviceA talent for sales and sellingA passion for chocolate!Rewards PackageThe standard hiring range for this role is $56-$70K CAD per annum with a 15% performance-based bonus. The final agreement upon salary may vary based on market location and factors such as job-related knowledge, skills and experience.We offer a competitive rewards package for our employees as well as a growth-oriented work environment. This includes not only the opportunity to sample our premium chocolate products but the following:Health and Dental PlanRetirement Savings PlanEmployee Assistance ProgramCorporate Gym Discount RatesWellness ProgramChocolate!We thank all those who have applied, however, only selected candidates will be contacted.Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.This position will involve the use of AI tools to help screen, assess, or select applicants. This posting is for an existing position.Why Lindt Canada? Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedInLindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.#RETAIL #LI-LINDTCA #LI-AJ1