GTA Retail Cannabis Store Manager

Growers Retail Inc.; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

Growers Retail Inc. in Ontario is seeking a Retail Cannabis Store Manager to oversee staff, SOPs, scheduling, inventory, and compliance in a dynamic retail setting. The role includes developing operating and sales goals, driving revenue, and maintaining sound record keeping.

The incumbent will obtain a Retail Manager License through AGCO as part of the hiring process. The position requires strong leadership, excellent customer service, and the ability to train and coach employees to ensure a

Qualifications

• 1–3 years of retail management or manager-level customer service experience
• High school diploma
• Strong leadership and staff development skills
• Knowledge of retail cannabis is an asset
• Strong computer and basic software skills
• Excellent communication and interpersonal skills

Responsibilities

• Manage opening and closing procedures
• Oversee cash handling procedures
• Train employees and provide feedback to meet goals
• Lead and coach staff to deliver a customer-centric experience
• Recruit, hire and train store staff in coordination with HR
• Oversee store merchandising and daily operations, collaborate with marketing
• Provide weekly cannabis inventory reports
• Meet AGCO guidelines and maintain compliant record keeping
• Schedule store hours and staffing; submit reports to management
• Perform other duties as assigned

Skills

Retail management

Leadership

Customer service

Communication

Conflict resolution

Computer skills

Education

High school diploma

Job description

The Retail Cannabis Store Manager will be responsible for the overall management of staff, standard operating procedures, scheduling, inventory, compliance, supplies and all other tasks that arise in a dynamic retail environment. The Retail Cannabis Store Manager will develop operational and sales objectives, maximize revenue goals and ensure sound record keeping. The incumbent will be accountable for one authorized store and obtain a Retail Manager License as part of the hiring process through the Alcohol and Gaming Commission of Ontario (AGCO).

DUTIES AND RESPONSIBILITIES

Under the supervision of the Retail Cannabis Store District Manager, the duties and responsibilities of the Retail Cannabis Store Manager include, but are not limited to, the following:

• Must adhere to all company standards of conduct;
• Manage all opening and closing procedures;
• Accountability and management of cash handling procedures;
• Train employees, develop top talent, provide constructive feedback to help employees
  meet expectations and goals;
• Lead, motivate, inspire, and coach employees to create a customer-centric environment
  resulting in a memorable and positive customer experience;
• Deliver exceptional customer service by observing, listening, interacting, and following up with customers to ensure satisfaction and issue/complaint resolution;
• Recruit, hire, and train all store employees in coordination with Human Resources
  policies and procedures;
• Oversee and manage store merchandising, daily operations, collaborate with
  marketing, and execute overall store and company standards;
• Provide weekly reports on cannabis inventory;
• Meet all compliances for inspections as per AGCO guidelines;
• Meet all requirements/procedures/record keeping as per AGCO guidelines;
• Maintain a clean and safe environment for all employees and customers;
• Schedule store hours and staffing;
• Review and submit sales and operational reports to management; and
• Other duties as assigned.

MINIMUM REQUIREMENTS

• Minimum one to three (1-3) years of retail management experience or experience at a manager level in a customer service environment;
• High school diploma;
• Strong leadership skills to manage and mentor staff;
• Knowledge of retail cannabis is considered an asset;
• Strong computer skills and basic software experience;
• Effective communication skills (written and verbal) and interpersonal skills including conflict resolution;
• Understand applicable federal, provincial and municipal laws and regulations as they pertain to the industry, safety regulations and standard operational procedure; and
• Strong floor leadership and coaching skills to develop and motivate staff.

KEY RELATIONSHIPS

This position interfaces with internal and external contacts:

• External: Customers, Suppliers, Vendors, Ontario Cannabis Store (OCS) Staff, Alcohol and Gaming Commission of Ontario (AGCO) Staff, City and Municipal Staff, Local Businesses, Community Event Planners

WORKING CONDITIONS

• Work normal business hours including evenings, weekends and holidays;
• Must be able to lift up to twenty-five (25) lbs.;
• Required to work in a busy, open area which may result in constant interruptions;
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and
• Required to meet a number of deadlines which may cause stress.

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