Retail Store Coordinator: Lead Customer Service

TJX Canada – Winners, Marshalls, HomeSense; Woodstock; On-site; CAD 27,000 - 34,000; Full time

Benefits offered by this job

Store discounts

Training and development

Assistance programs

Job summary

Winners in Woodstock, ON is seeking a Retail Store Coordinator to lead customer experiences and store operations in a fast-paced environment. You’ll drive visual merchandising, customer service, and daily tasks with a hands-on leadership style.

The role emphasizes teamwork, training Associates on service policies, and delivering outstanding store performance. Candidates typically have 1–2 years in retail, strong communication, and the ability to manage multiple tasks efficiently.

Qualifications

• 1–2 years in retail or service
• Strong grasp of customer needs and operational processes
• Collaborative mindset and effective teamwork
• Clear communication and time management skills

Responsibilities

• Drive operational excellence in visual merchandising, customer service, back room and merchandise processing.
• Maintain high standards of customer service and store operations with clear updates and team alignment.
• Plan, prioritize, and guide tasks while training associates on service policies and procedures.
• Train and develop associates in merchandise presentation and customer service, promoting collaboration.
• Enhance the store’s brand and value strategy with eye-catching merchandise displays.

Skills

Customer service

Team collaboration

Task management

Communication

Job description

Winners in Woodstock, ON is seeking a Retail Store Coordinator to lead customer experiences and store operations in a fast-paced environment. You’ll drive visual merchandising, customer service, and daily tasks with a hands-on leadership style.

The role emphasizes teamwork, training Associates on service policies, and delivering outstanding store performance. Candidates typically have 1–2 years in retail, strong communication, and the ability to manage multiple tasks efficiently.