Retail Sales Representative

Ritchie's Flooring Warehouse; Dartmouth; On-site; CAD 36,000 - 44,000; Full time

Job summary

A leading flooring retailer in Dartmouth is seeking a motivated Retail Sales Representative to deliver exceptional customer service and expertly guide clients in flooring selections. This role involves managing projects from start to finish, utilizing RFMS software, and maintaining strong customer relationships. Candidates should have sales experience and excellent communication skills. A customer-first attitude and willingness to learn about flooring products are highly valued. Flexible hours required, including weekends.

Qualifications

• Previous experience in sales, ideally in flooring or home improvement.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects with attention to detail.

Responsibilities

• Utilize RFMS software for project management.
• Provide expert guidance in flooring selection.
• Build and maintain customer relationships.

Skills

Sales experience

Excellent communication skills

Organizational skills

Customer service

Tools

RFMS software

Job description

We are seeking a motivated and customer-focused Retail Sales Representative to join our team. The ideal candidate will play a vital role in delivering an exceptional in-store experience, assisting clients with flooring selections, managing projects throughout the project life, and ensuring smooth execution from initial consultation through project completion.

Salary

Starting at $40,000 plus commission (based on experience)

Days

Monday - Saturday (two days off/week - Sundays + a weekday)

Responsibilities

• Utilize RFMS software to manage all project-related tasks, including creating quotes, work orders, purchase orders, and pick tickets.
• Answer and manage incoming phone calls on the sales floor, providing prompt and professional customer support.
• Assist customers with product selection by offering expert guidance and custom flooring design solutions tailored to their needs.
• Build and maintain strong, long-lasting client relationships through exceptional service and timely follow-ups.
• Oversee flooring projects from start to finish, ensuring quality, timeliness, and customer satisfaction.
• Stay up to date with the latest product offerings, design trends, and pricing changes to provide accurate and informed recommendations.
• Coordinate material ordering and ensure timely delivery to meet project deadlines.
• Communicate effectively with clients, installers, and project managers throughout each phase of the project.
• Conduct site visits when necessary to confirm project specifications and verify customer satisfaction.
• Provide outstanding customer service on the showroom floor, guiding clients through the sales process with professionalism and enthusiasm.
• Contribute to the overall appearance and organization of the showroom by managing samples, updating displays, and keeping the space clean and inviting.

Skills & Qualifications

• Previous experience in sales, preferably within the flooring, home improvement, or interior design industries.
• Working knowledge of project management/sales software (preferred).
• Excellent interpersonal and communication skills, both verbal and written.
• Proven ability to manage multiple projects simultaneously with strong organizational skills and attention to detail.
• Ability to work independently as well as collaboratively in a team environment.
• Professional, customer-first attitude with a passion for delivering high-quality service.
• Strong problem-solving skills and the ability to adapt to changing client needs or project requirements.
• Basic knowledge of flooring materials, installation practices, and design principles is beneficial but not necessary, training is provided.
• Willingness to conduct site visits and work flexible hours, including weekends if necessary.