Retail Sales Leader

Express & Bonobos; Oshawa; On-site; CAD 30,000 - 60,000; Part time

Job summary

An innovative retail platform is seeking a Lead Guide to enhance customer experiences in a unique retail setting. This role is perfect for a customer-obsessed individual who thrives in a leadership position, focusing on delivering exceptional service and maximizing sales. Join a culture that values collaboration, communication, and fun, while providing customers with personalized fit advice and a wardrobe of better-fitting men's clothing. If you're passionate about fashion and inspiring others, this opportunity awaits you in a dynamic environment that breaks traditional retail norms.

Benefits

Medical, pharmacy, dental and vision coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Qualifications

• 2-5 years of retail or sales experience in a leadership role.
• Ability to achieve personal and store sales goals consistently.

Responsibilities

• Deliver exceptional customer experience and maximize sales results.
• Coach Guides to provide an outstanding customer experience.

Skills

Retail Sales Leadership

Customer Service

Knowledge of Men's Fashion

Coaching and Mentoring

Time Management

Job description

Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Bonobos

We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in real-life stores that deliver one-on-one service and expert fit advice. We've created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts.

Guideshop Name

Madison Avenue

Responsibilities and Qualifications

Bonobos is seeking a Lead Guide, otherwise known as a Retail Sales Leader, in our Guideshop.

A Lead Guide is our version of a retail sales leader who is customer-obsessed, fit-focused, incentive-driven, and a sales powerhouse. Our Lead Guides use their product knowledge to deliver an exceptional customer experience in a unique retail setting. At Bonobos, we offer a best-in-class product assortment that includes a full wardrobe of better-fitting men's clothing, for every guy, for every occasion, with clothes available to try on at our retail Guideshop locations. Our one-on-one, appointment-based experience offers customers both an alternative and complementary service to our web-based store. Don't think traditional retail; what we're building you haven't seen before.

Key Responsibilities

• Deliver an exceptional customer experience and maximize personal sales results
• Coach Guides during scheduled shifts to provide an exceptional customer experience
• Execute closing and opening Guideshop duties as assigned
• Act as the leader and take on management responsibilities when the Guideshop Manager is not available
• Support expense budget, payroll control and procedural compliance for Guideshop

Required Experience & Qualifications

• Have 2-5 years of retail or sales experience in a leadership capacity or relevant experience
• Consistently achieve personal and overall store sales goals
• Able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays
• Knowledge of men's fashion, fabrics, styles and fit

Preferred Qualifications (Skills and Abilities)

• Know or want to learn as much as possible about men's fashion, fabrics, styles, and fit
• Cultivate an environment of genuine connection where all customers and associates feel welcome, heard, and valued
• Are enthusiastic about coaching and mentoring a team and inspired to lead by example
• Create and ensure a cohesive work environment that inspires engagement
• Self-motivated and confident in your ability to network and generate leads
• Strong time management, organizational skills and skilled at written and verbal communication

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide.

Full-time and part-time associates may be eligible to participate in the Bonobos Guideshop Incentive Plan.

Pay Range

$24.00 - $32.00 per hour

Closing

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to [e-mail] and let us know the nature of your request and your contact information.