Retail Sales & Delivery Associate

Pop's Cannabis Co.; Toronto; On-site; CAD 42,000 - 56,000; Full time

Job summary

The FIKA Company is hiring a Retail Sales & Delivery Associate to deliver an elevated guest experience in-store and on-delivery. You will engage guests with knowledgeable service, support sales initiatives, and contribute to store operations including merchandising and inventory tasks.

Successful candidates will be adaptable, reliable, and capable of balancing in-store presence with on-the-road deliveries, while maintaining high service standards across all touchpoints.

Qualifications

• Must have a valid driver's license and a clean driving record.
• Must own a personal insured vehicle suitable for delivery.
• Smartphone with a data plan is required.
• Strong guest service orientation and excellent communication skills.
• Detail-oriented, organized, and able to work independently or as part of a team.
• Ability to work both in-store and on the road delivering orders.

Responsibilities

• Deliver exceptional guest service by greeting guests, providing product guidance, and building strong relationships.
• Support sales through recommendations, promotions, and strong product knowledge.
• Maintain high product knowledge to ensure accurate, compliant guest education.

Skills

Valid Driver's License

Clean Driving Record

Personal insured vehicle

Smartphone with data plan

Guest service mindset

Communication skills

Attention to detail

Team oriented

Job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250 + stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is responsible for engaging guests with knowledgeable, professional service in-store while also ensuring orders are delivered safely, accurately, and in a timely manner. Acting as a brand ambassador at every touchpoint, this role supports sales growth, product education, and promotional initiatives, while also contributing to overall store operations including merchandising, cleanliness standards, receiving, and inventory support.

What Makes Someone Successful in This Role?

• You’re interested in learning and growing within the cannabis retail space
• You’re adaptable and enjoy a mix of in-store and on-the-road work
• You show up consistently and take ownership of your responsibilities
• You care about delivering a great guest experience, wherever that happens

Competencies and Requirements

• Valid Driver’s License -Full 'G' (ON) or Class 5 (BC, AB, SK, MB)
• Clean Driver’s Abstract and Clear Criminal Background Check
• Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding.
• Smartphone with data plan (and comfort using apps/technology)
• Strong guest service mindset with excellent communication skills
• Reliable, self-motivated, and team-oriented with a positive attitude
• Strong attention to detail, organization, and basic math skills
• High level of integrity and ability to work independently and as part of a team

Essential Duties and Responsibilities

• Deliver exceptional guest service by greeting guests, providing product guidance, and building strong relationships
• Support sales through recommendations, promotions, and a strong understanding of products and accessories
• Maintain high product knowledge to ensure accurate, compliant guest education