Retail Sales Associate

Pop’s Cannabis Co.; Canada; On-site; CAD 20,664 - 28,929; Full time

Benefits offered by this job

Best-in-class team

Advancement opportunities

Wellness program

Learning & development

Team member discount

Job summary

The FIKA Company in Canada is seeking a Retail Sales Associate who greets customers, guides them to items, and serves as a brand ambassador, delivering positive experiences and driving sales. You will advise on product usage, participate in merchandising and promotions, and maintain top-tier service in a fast-paced cannabis retail setting.

Join a team that values customer care, product knowledge, and collaboration with store leadership to create a welcoming shopping experience for every guest.

Qualifications

• Experience in the retail industry preferred.
• High school diploma or GED is required.
• Clear criminal record.
• Provincial Cannabis Certification.

Responsibilities

• Greet customers and guide them to items in the store.
• Provide award-winning customer service and build lasting relationships.
• Advise customers on use and care of accessories and products.
• Participate in merchandising and promotional activities.
• Maintain a high level of customer service and product knowledge.
• Assist with setting up merchandise displays.
• Collaborate with store managers and staff to maximize sales.
• Ensure accuracy in transactions and inventory procedures.
• Participate in store maintenance tasks.
• Maintain professional appearance and demeanor at all times.
• Perform other duties as required.

Skills

Experience in retail sales

Fast-paced environment

Customer service

Team player

Retail sales principles

Customer relationships

Self-motivation

Basic math

Independent & team work

Integrity & work ethic

Education

High school diploma or GED

Clear criminal record

Provincial Cannabis Certification

Job description

Overview

Location: 12006 ON-17, West Nipissing, ON P2B 2S7, Canada

About Us: Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20+ Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.

Job Overview

The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the store. The Retail Sales Associate understands their role as brand ambassador and provides positive brand experiences to all customers. Retail Sales Associates will generate sales, advise customers on the use and care of merchandise, and provide advice concerning specialized products and accessories. This role will participate in merchandising and promotional activities and must always maintain a high level of customer service.

Core Competencies & Requirements

• Experience in retail sales preferred.
• Ability to work in a fast-paced, dynamic environment.
• Excellent customer service skills, interpersonal, organizational, and communication skills.
• Motivated and creative team player.
• Strong knowledge of retail sales principles, methods, practices, and techniques.
• Ability to build and maintain lasting relationships with customers.
• Self-motivation, with high energy, a positive attitude, and an engaging level of enthusiasm.
• Ability to perform basic mathematical calculations.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.

Job Duties

• Greet customers and provide guidance on where they may find items within the store.
• Provide award-winning customer service; build quality relationships with customers, suggest new services, and remind them of upcoming events.
• Advise customers on the use and care of accessories and provide advice concerning specialized products or services.
• Participate in merchandising and promotional activities.
• Maintain a high level of customer service.
• Assist with setting up merchandise displays.
• Work in partnership with store managers and other employees to maximize store sales and in-store presence.
• Ensure accuracy in all transactions, inventory, and procedures.
• Participate in all manner of store maintenance.
• Maintain a high level of product knowledge.
• Maintain a professional appearance, demeanor, and attitude always.
• Performs other duties as required.

Why you’ll love working here

• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

• Experience in the retail industry preferred.
• High school diploma or GED required.
• Clear criminal record.
• Provincial Cannabis Certification.

Working Conditions

• Ability to stand for long periods of time.
• Ability to lift 25 pounds.
• Overtime as required.