Full-Time Retail Sales & Delivery Associate

Friendly Stranger; Central Ontario; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Tips on delivery

Advancement opportunities

Wellness program

Learning & development

Team member discounts

Job summary

The FIKA Company is seeking a Full-Time Retail Sales & Delivery Associate to deliver a seamless guest experience both on the shop floor and during deliveries. You will engage guests with product knowledge and ensure orders are delivered safely and promptly.

Ideal candidates have a valid driver’s license, a clean driving record, and Provincial Cannabis Certification, with strong communication and a team-oriented attitude.

Qualifications

• Must have a valid driver's license (Full 'G' ON) or Class 5 (BC, AB, SK, MB).
• Clean driving record and background check.
• Provincial Cannabis Certification required.
• 6 months minimum delivery or logistics experience preferred.

Responsibilities

• Deliver exceptional guest service by greeting guests and providing product guidance.
• Support sales through recommendations and product knowledge.
• Maintain product knowledge to educate guests accurately.
• Assist with merchandising, store setup, and maintaining a clean retail environment.
• Process transactions accurately following inventory procedures.
• Safely complete deliveries and adhere to routes and schedules.

Skills

Driver's license

Customer service

Communication skills

Self-motivated

Attention to detail

Education

Provincial Cannabis Certification

Tools

Smartphone proficiency

Delivery route apps

Job description

Full-Time Retail Sales & Delivery Associate

Job Description

Posted Monday, August 10, 2026 at 6:00 AM

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is responsible for engaging guests with knowledgeable, professional service in-store while also ensuring orders are delivered safely, accurately, and in a timely manner. Acting as a brand ambassador at every touchpoint, this role supports sales growth, product education, and promotional initiatives, while also contributing to overall store operations including merchandising, cleanliness standards, receiving, and inventory suppor t.

Wh at M akes S omeone S uccessful in T his R ole ?

• You’re interested in learning and growing within the cannabis retail space
• You’re adaptable and enjoy a mix of in-store and on-the-road work
• You show up consistently and take ownership of your responsibilities
• You care about delivering a great guest experience , wherever that happens

Competencies and Requirements

• Valid Driver’s License -Full 'G' (ON) or Class 5 (BC, AB, SK, MB)
• Clean Driver’s Abstract and Clear Criminal Background Check
• Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding .
• Smartphone with data plan (and comfort using apps/technology)
• Strong guest service mindset with excellent communication skills
• Reliable, self-motivated, and team-oriented with a positive attitude
• Strong attention to detail, organization, and basic math skills
• High level of integrity and ability to work independently and as part of a team

Essential Duties and Responsibilities

• Deliver exceptional guest service by greeting guests, providing product guidance, and building strong relationships
• Support sales through recommendations, promotions, and a strong understanding of products and accessories
• Maintain high product knowledge to ensure accurate, compliant guest education
• Assist with merchandising, store setup, and maintaining a clean, organized retail environment
• Process transactions accurately while following all inventory and operational procedures
• Work closely with store leadership and team members to support overall store success and guest experience
• Safely complete deliveries, including order handling, loading, transportation, and on-time delivery to guests
• Follow assigned routes, schedules, and all delivery procedures in accordance with training and regulatory requirements
• Communicate clearly with guests and dispatch, escalating issues or concerns as needed
• Maintain professionalism, a safe driving record, and full compliance with company and regulatory standards

Why you’ll love working here

• Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences
• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis , Goodlife and many more!

Education, Training and Experience

• Provincial Cannabis Certification
• 3-year Drivers Abstract
• Criminal Record Check
• 6 Months minimum delivery or logistics experience

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths. This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted.