Retail Sales & Delivery Associate

Due-North; Sault Ste. Marie; Hybrid; CAD 36,000 - 54,000; Full time

Benefits offered by this job

100% tips on delivery shifts

Internal advancement opportunities

Wellness program

Learning & development programs

Team member discounts

Job summary

The FIKA Company is hiring a Retail Sales & Delivery Associate in Sault Ste. Marie to deliver an elevated guest experience both on the floor and during deliveries.

You will greet guests, educate on products, promote promotions, and ensure orders are accurate and timely. This role requires a provincial cannabis certification, a valid driver’s license with a clean record, a personal insured vehicle, and a six-month delivery or logistics background.

Qualifications

• Provincial Cannabis Certification required.
• 3-year Driving Abstract and clean driving record.
• Criminal Record Check required.
• 6 months minimum delivery or logistics experience.

Responsibilities

• Greet guests, provide product guidance, build relationships.
• Support sales through recommendations and promotions.
• Maintain product knowledge for guest education.
• Assist with merchandising and store upkeep.
• Process transactions accurately following procedures.
• Safely complete deliveries on time per routes.
• Communicate with guests and dispatch to resolve issues.
• Maintain professionalism and safe driving record.

Skills

Driver's License

Clean driving record

Delivery vehicle

Smartphone literacy

Guest service

Team player

Attention to detail

Basic math

Integrity

Education

Provincial Cannabis Certification

Criminal Record Check

3-year Driver's Abstract

Job description

150 Churchill Blvd Unit 1, Sault Ste. Marie, ON P6A 3Z9, Canada

Job Description

Posted Monday, August 24, 2026 at 6:00 AM

About Us

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is responsible for engaging guests with knowledgeable, professional service in-store while also ensuring orders are delivered safely, accurately, and in a timely manner. Acting as a brand ambassador at every touchpoint, this role supports sales growth, product education, and promotional initiatives, while also contributing to overall store operations including merchandising, cleanliness standards, receiving, and inventory suppor t.

Wh at M akes S omeone S uccessful in T his R ole ?

• You’re interested in learning and growing within the cannabis retail space
• You’re adaptable and enjoy a mix of in-store and on-the-road work
• You show up consistently and take ownership of your responsibilities
• You care about delivering a great guest experience , wherever that happens

Competencies and Requirements

• Valid Driver’s License -Full 'G' (ON) or Class 5 (BC, AB, SK, MB)
• Clean Driver’s Abstract and Clear Criminal Background Check
• Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding .
• Smartphone with data plan (and comfort using apps/technology)
• Strong guest service mindset with excellent communication skills
• Reliable, self-motivated, and team-oriented with a positive attitude
• Strong attention to detail, organization, and basic math skills
• High level of integrity and ability to work independently and as part of a team

Essential Duties and Responsibilities

• Deliver exceptional guest service by greeting guests, providing product guidance, and building strong relationships
• Support sales through recommendations, promotions, and a strong understanding of products and accessories
• Maintain high product knowledge to ensure accurate, compliant guest education
• Assist with merchandising, store setup, and maintaining a clean, organized retail environment
• Process transactions accurately while following all inventory and operational procedures
• Work closely with store leadership and team members to support overall store success and guest experience
• Safely complete deliveries, including order handling, loading, transportation, and on-time delivery to guests
• Follow assigned routes, schedules, and all delivery procedures in accordance with training and regulatory requirements
• Communicate clearly with guests and dispatch, escalating issues or concerns as needed
• Maintain professionalism, a safe driving record, and full compliance with company and regulatory standards

Why you’ll love working here

• Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences
• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis , Goodlife and many more!

Education, Training and Experience

• Provincial Cannabis Certification
• 3-year Drivers Abstract
• Criminal Record Check
• 6 Months minimum delivery or logistics experience

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

150 Churchill Blvd Unit 1, Sault Ste. Marie, ON P6A 3Z9, Canada