Retail Sales & Delivery Associate

FIKA Herbal Goods Inc.; Milton; Sur place; CAD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Tips on delivery

Team discounts

Wellness program

Learning & development

Perkopolis & Goodlife access

Résumé du poste

FIKA Herbal Goods Inc. in Milton seeks a Retail Sales & Delivery Associate to blend in-store guest service with reliable delivery of cannabis orders. You will engage guests, provide product education, and support store operations.

You will be on the road with a personal vehicle, following routes, ensuring safe, on-time deliveries, and maintaining high standards of professionalism and compliance.

Qualifications

• Valid Driver’s License - Full 'G' (ON) or Class 5
• Clean Driver’s Abstract
• Insurance for personal vehicle (business use)
• Smartphone with data plan
• Strong guest service mindset
• Reliable, self-motivated, and team-oriented
• Attention to detail, organization, and basic math
• High integrity and ability to work independently and as part of a team

Responsabilités

• Deliver exceptional guest service in-store and during deliveries
• Support sales through product knowledge and promotions
• Maintain product knowledge for accurate guest education
• Assist with merchandising, store setup, and clean, organized retail environment
• Process transactions accurately while following inventory procedures
• Deliver orders safely and on time to guests
• Follow routes, schedules and delivery procedures per training and regulations
• Communicate clearly with guests and dispatch; escalate issues as needed
• Maintain professionalism and compliance with standards

Connaissances

Guest service mindset

Communication

Reliability

Teamwork

Attention to detail

Integrity

Independent work

Formation

Provincial Cannabis Certification

3-year Driver's Abstract

Criminal Record Check

Description du poste

Job Description

Posted Wednesday, July 29, 2026 at 6:00 AM

About Us

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is responsible for engaging guests with knowledgeable, professional service in-store while also ensuring orders are delivered safely, accurately, and in a timely manner. Acting as a brand ambassador at every touchpoint, this role supports sales growth, product education, and promotional initiatives, while also contributing to overall store operations including merchandising, cleanliness standards, receiving, and inventory suppor t.

Wh at M akes S omeone S uccessful in T his R ole ?

• You’re interested in learning and growing within the cannabis retail space
• You’re adaptable and enjoy a mix of in-store and on-the-road work
• You show up consistently and take ownership of your responsibilities
• You care about delivering a great guest experience , wherever that happens

Competencies and Requirements

• Valid Driver’s License -Full 'G' (ON) or Class 5 (BC, AB, SK, MB)
• Clean Driver’s Abstract and Clear Criminal Background Check
• Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding .
• Smartphone with data plan (and comfort using apps/technology)
• Strong guest service mindset with excellent communication skills
• Reliable, self-motivated, and team-oriented with a positive attitude
• Strong attention to detail, organization, and basic math skills
• High level of integrity and ability to work independently and as part of a team

Essential Duties and Responsibilities

• Deliver exceptional guest service by greeting guests, providing product guidance, and building strong relationships
• Support sales through recommendations, promotions, and a strong understanding of products and accessories
• Maintain high product knowledge to ensure accurate, compliant guest education
• Assist with merchandising, store setup, and maintaining a clean, organized retail environment
• Process transactions accurately while following all inventory and operational procedures
• Work closely with store leadership and team members to support overall store success and guest experience
• Safely complete deliveries, including order handling, loading, transportation, and on-time delivery to guests
• Follow assigned routes, schedules, and all delivery procedures in accordance with training and regulatory requirements
• Communicate clearly with guests and dispatch, escalating issues or concerns as needed
• Maintain professionalism, a safe driving record, and full compliance with company and regulatory standards

Why you’ll love working here

• Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences
• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis , Goodlife and many more!

Education, Training and Experience

• Provincial Cannabis Certification
• 3-year Drivers Abstract
• Criminal Record Check
• 6 Months minimum delivery or logistics experience

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.