Retail Sales & Delivery Associate

Fire & Flower Inc; Orangeville; Hybrid; CAD 21,000 - 34,000; Full time

Benefits offered by this job

Team member discounts

Wellness program

Learning & development programs

Internal advancement opportunities

Tips retention during delivery shifts

Perkopolis & Goodlife access

Job summary

Fire & Flower Inc. is seeking a Retail Sales & Delivery Associate to deliver an elevated guest experience both in-store and during scheduled deliveries. You will engage guests with knowledgeable service, promote products, and ensure orders are delivered safely and on time.

You will contribute to store operations, merchandising, and inventory while using a smartphone to manage orders and communicate with dispatch. A driver''s license, clean background, and cannabis certification are required.

Qualifications

• Valid driver''s license G (ON) or Class 5 (BC, AB, SK, MB).
• Clean driver''s abstract and clear criminal background check.
• Vehicle with proof of insurance for delivery (business use).
• Smartphone with data plan and comfort using apps/technology.
• Strong guest service mindset with excellent communication skills.
• Reliable, self-motivated and team-oriented with a positive attitude.
• Strong attention to detail, organization and basic math skills.
• High integrity and ability to work independently and as part of a team.

Responsibilities

• Deliver exceptional guest service by greeting guests and offering product guidance.
• Support sales through promotions and product knowledge.
• Maintain up-to-date product knowledge for accurate guest education.
• Assist with merchandising, store setup, and a clean retail environment.
• Process transactions accurately while following inventory procedures.
• Collaborate with store leadership to support overall store success and guest experience.
• Safely complete deliveries, handle orders, load and deliver on time to guests.
• Follow delivery routes, schedules, and procedures per training and regulatory requirements.
• Communicate clearly with guests and dispatch, escalating issues when needed.
• Maintain professionalism, safe driving record and compliance with standards.

Skills

Driver's License

Clean driving abstract

Personal insured vehicle

Smartphone with data plan

Guest service mindset

Communication skills

Team oriented

Attention to detail

Integrity

Education

Provincial Cannabis Certification

3-year Drivers Abstract

Criminal Record Check

Job description

Job Overview

The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is responsible for engaging guests with knowledgeable, professional service in-store while also ensuring orders are delivered safely, accurately, and in a timely manner. Acting as a brand ambassador at every touchpoint, this role supports sales growth, product education, and promotional initiatives, while also contributing to overall store operations including merchandising, cleanliness standards, receiving, and inventory support.

WhatMakesSomeoneSuccessfulinThisRole?

• You’re interested in learning and growing within the cannabis retail space
• You’re adaptable and enjoy a mix of in-store and on-the-road work
• You show up consistently and take ownership of your responsibilities
• You care about delivering a great guest experience, wherever that happens

Competencies and Requirements

• Valid Driver’s License -Full 'G'(ON)or Class 5(BC, AB, SK, MB)
• Clean Driver’s Abstract and Clear Criminal Background Check
• Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding.
• Smartphone with data plan (and comfort using apps/technology)
• Strong guest service mindset with excellent communication skills
• Reliable, self-motivated, and team-oriented with a positive attitude
• Strong attention to detail, organization, and basic math skills
• High level of integrity and ability to work independently and as part of a team

Essential Duties and Responsibilities

• Deliver exceptional guest service by greeting guests, providing product guidance, and building strong relationships
• Support sales through recommendations, promotions, and a strong understanding of products and accessories
• Maintain high product knowledge to ensure accurate, compliant guest education
• Assist with merchandising, store setup, and maintaining a clean, organized retail environment
• Process transactions accurately while following all inventory and operational procedures
• Work closely with store leadership and team members to support overall store success and guest experience
• Safely complete deliveries, including order handling, loading, transportation, and on-time delivery to guests
• Follow assigned routes, schedules, and all delivery procedures in accordance with training and regulatory requirements
• Communicate clearly with guests and dispatch, escalating issues or concerns as needed
• Maintain professionalism, a safe driving record, and full compliance with company and regulatory standards

Why you’ll love working here

• Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences
• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

• Provincial Cannabis Certification
• 3-year Drivers Abstract
• Criminal Record Check
• 6 Months minimum delivery or logistics experience