Retail Sales & Delivery Associate

Fire & Flower Inc; City of Cold Lake; Hybride; CAD 22 000 - 30 000; Plein temps

Résumé du poste

Fire & Flower Inc in Canada is seeking a Retail Sales & Delivery Associate who delivers a consistent guest experience on the retail floor and with scheduled deliveries. You will provide knowledgeable, professional service in-store while handling orders safely and on time.

You will balance merchandising, receiving, and inventory support with on-the-road delivery responsibilities, following routes, procedures, and regulatory requirements.

Qualifications

• Provincial Cannabis Certification required.
• Valid Full G (ON) or Class 5 license.
• Clean driver’s abstract and background check.
• Delivery experience preferred; 6 months minimum.

Responsabilités

• Deliver exceptional guest service in-store and for deliveries.
• Assist with merchandising and store cleanliness.
• Process transactions and manage inventory procedures.
• Safely complete deliveries on assigned routes and schedules.
• Communicate with guests and dispatch, escalate issues as needed.
• Maintain professional driving record and regulatory compliance.

Connaissances

Driver's license

Customer service

Communication skills

Attention to detail

Organization

Independent work

Teamwork

Basic math

Formation

Provincial Cannabis Certification

Criminal Record Check

Outils

Smartphone

Navigation apps

Description du poste

Job Overview

The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is responsible for engaging guests with knowledgeable, professional service in-store while also ensuring orders are delivered safely, accurately, and in a timely manner. Acting as a brand ambassador at every touchpoint, this role supports sales growth, product education, and promotional initiatives, while also contributing to overall store operations including merchandising, cleanliness standards, receiving, and inventory support.

What Makes Someone Successful in This Role?

• You’re interested in learning and growing within the cannabis retail space
• You’re adaptable and enjoy a mix of in-store and on-the-road work
• You show up consistently and take ownership of your responsibilities
• You care about delivering a great guest experience, wherever that happens

Competencies and Requirements

• Valid Driver’s License -Full 'G'(ON)or Class 5(B.C., AB, SK, MB)
• Clean Driver’s Abstract and Clear Criminal Background Check
• Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding.
• Smartphone with data plan (and comfort using apps/technology)
• Strong guest service mindset with excellent communication skills
• Reliable, self-motivated, and team-oriented with a positive attitude
• Strong attention to detail, organization, and basic math skills
• High level of integrity and ability to work independently and as part of a team

Essential Duties and Responsibilities

• Deliver exceptional guest service by greeting guests, providing product guidance, and building strong relationships
• Support sales through recommendations, promotions, and a strong understanding of products and accessories
• Maintain high product knowledge to ensure accurate, compliant guest education
• Assist with merchandising, store setup, and maintaining a clean, organized retail environment
• Process transactions accurately while following all inventory and operational procedures
• Work closely with store leadership and team members to support overall store success and guest experience
• Safely complete deliveries, including order handling, loading, transportation, and on-time delivery to guests
• Follow assigned routes, schedules, and all delivery procedures in accordance with training and regulatory requirements
• Communicate clearly with guests and dispatch, escalating issues or concerns as needed
• Maintain professionalism, a safe driving record, and full compliance with company and regulatory standards

Why you’ll love working here

• Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences
• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

• Provincial Cannabis Certification
• 3-year Drivers Abstract
• Criminal Record Check
• 6 Months minimum delivery or logistics experience