Retail Sales & Delivery Associate

FIKA; Burlington; Hybrid; CAD 40,000 - 55,000; Full time

Benefits offered by this job

100% tips on delivery

Career advancement

Wellness program

Learning & development

Team discounts

Perkopolis & Goodlife access

Job summary

FIKA is seeking a Retail Sales & Delivery Associate to deliver a consistent guest experience across in-store and on-road orders. You’ll greet guests, provide product guidance, and ensure timely, safe deliveries while acting as a brand ambassador at every touchpoint.

Responsibilities include sales support, product education, merchandising, and maintaining a clean store environment, with adherence to delivery procedures and regulatory requirements.

Qualifications

• Provincial Cannabis Certification.
• 3-year Drivers Abstract.
• Criminal Record Check.
• 6 Months minimum delivery or logistics experience.

Responsibilities

• Deliver exceptional guest service by greeting guests and providing product guidance.
• Support sales through recommendations and promotions with strong product knowledge.
• Maintain a clean, organized retail environment and assist with merchandising.
• Process transactions accurately and follow inventory procedures.
• Safely complete deliveries and adhere to routes, schedules, and regulations.
• Communicate clearly with guests and dispatch; escalate issues when needed.
• Maintain professionalism and a safe driving record.

Skills

Guest service mindset

Communication skills

Team orientation

Attention to detail

Integrity

Independent work

Education

Provincial Cannabis Certification

3-year Drivers Abstract

Criminal Record Check

6 Months minimum delivery or logistics experience

Tools

Delivery routing apps

GPS/navigation apps

Job description

Job Overview

The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is responsible for engaging guests with knowledgeable, professional service in-store while also ensuring orders are delivered safely, accurately, and in a timely manner. Acting as a brand ambassador at every touchpoint, this role supports sales growth, product education, and promotional initiatives, while also contributing to overall store operations including merchandising, cleanliness standards, receiving, and inventory support.

What Makes Someone Successful in This Role?

• You’re interested in learning and growing within the cannabis retail space
• You’re adaptable and enjoy a mix of in-store and on-the-road work
• You show up consistently and take ownership of your responsibilities
• You care about delivering a great guest experience, wherever that happens

Competencies and Requirements

• Valid Driver’s License -Full 'G'(ON)or Class 5(BC, AB, SK, MB)
• Clean Driver’s Abstract and Clear Criminal Background Check
• Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding.
• Smartphone with data plan (and comfort using apps/technology)
• Strong guest service mindset with excellent communication skills
• Reliable, self-motivated, and team-oriented with a positive attitude
• Strong attention to detail, organization, and basic math skills
• High level of integrity and ability to work independently and as part of a team

Essential Duties and Responsibilities

• Deliver exceptional guest service by greeting guests, providing product guidance, and building strong relationships
• Support sales through recommendations, promotions, and a strong understanding of products and accessories
• Maintain high product knowledge to ensure accurate, compliant guest education
• Assist with merchandising, store setup, and maintaining a clean, organized retail environment
• Process transactions accurately while following all inventory and operational procedures
• Work closely with store leadership and team members to support overall store success and guest experience
• Safely complete deliveries, including order handling, loading, transportation, and on-time delivery to guests
• Follow assigned routes, schedules, and all delivery procedures in accordance with training and regulatory requirements
• Communicate clearly with guests and dispatch, escalating issues or concerns as needed
• Maintain professionalism, a safe driving record, and full compliance with company and regulatory standards

Why you’ll love working here

• Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences
• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

• Provincial Cannabis Certification
• 3-year Drivers Abstract
• Criminal Record Check
• 6 Months minimum delivery or logistics experience