Delivery Driver

FIKA Herbal Goods Inc.; Toronto; Hybrid; CAD 38,000 - 46,000; Full time

Job summary

FIKA Herbal Goods Inc. is seeking a Delivery Driver to ensure safe, accurate, and timely orders are delivered from our retail locations to customers, acting as a key brand ambassador. When not delivering, you may assist in-store operations and guest service. You must be able to switch between delivery and in-store support as needed.

The role emphasizes professional brand representation, weekend availability, and strong customer service skills, with a focus on reliable performance and teamwork.

Qualifications

• Fluent in English and able to communicate clearly with customers.
• Strong customer service mindset with professional demeanor.
• Willingness to represent the brand at customer doors and in-store interactions.

Responsibilities

• Load, transport, and deliver items to customers safely and on schedule.
• Provide excellent customer service and relay any issues to dispatch.
• Follow assigned routes and maintain a clean driving record.

Skills

English fluency

Customer service

Brand ambassador

Education

Provincial Cannabis Certification

3-year Driving Abstract

Criminal Record Check

Tools

Smartphone with data plan

Job description

Job Overview

The Delivery Driver is responsible for the safe, accurate, and timely delivery of orders from our retail locations to customers, ensuring compliance with company standards and a professional experience at the door. This role serves as a key brand ambassador in the final stage of the customer journey. When not on delivery, the role may support in-store operations during downtime or for break coverage including basic guest service, inventory, and store upkeep.

What Makes Someone Successful in This Role?

• You understand this is a structured shift role, not on-demand delivery work
• You take initiative and don't need constant direction to stay on track
• You're dependable, punctual, and consistent in your performance
• You're comfortable switching between delivery and in-store support when needed
• You communicate clearly and work well as part of a team
• You represent the brand professionally in every interaction, whether in-store or on the road

Competencies and Requirements

• Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding
• Valid Driver's License -Full 'G' (ON) or Class 5 (BC, AB, SK, MB)
• Clean Driver's Abstract and Clear Criminal Background Check
• A Smart Phone with a data plan and a car charger
• Tech-Friendly (We got some cool apps we need you to learn)
• Fluent in English
• Weekend availability
• Available Monday-Sunday between 11am-9pm

Essential Duties and Responsibilities

• Loading, transporting, and delivering items to customers in a safe, timely manner.
• Completing deliveries as instructed through training to ensure all customers are satisfied.
• Providing excellent customer service, answering questions, and communicating complaints from clients to dispatch accurately.
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws and maintaining a safe, clean, driving record.
• Maintaining compliance as it relates to the delivery process outlined in training.
• Proper use of applications related to the delivery process.
• Professional appearance and conduct.
• Able to effectively communicate with diverse customers and create meaningful connections.
• Able to strike up a conversation with anyone and be a brand ambassador.

Why you’ll Love Working Here

• Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences
• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

• Provincial Cannabis Certification
• 3-year Drivers Abstract
• Criminal Record Check
• 6 Month minimum delivery or logistics experience