Retail Sales Associates- Niagara Pen Centre

Lovisa Holdings Limited; St. Catharines; On-site; CAD 28,000 - 38,000; Full time

Job summary

Lovisa Holdings Limited in Canada is seeking an energetic Sales Associate for our retail team. You will deliver outstanding customer service, greet shoppers, identify needs, and recommend products while maintaining brand standards.

You will handle POS transactions, stock shelves, stockroom, and assist with store operations and merchandising. The role requires flexible availability including evenings, weekends, and holidays, with a passion for fashion and strong communication.

Qualifications

• Strong customer service focus and ability to greet customers
• Ability to understand customer needs and make product recommendations
• Excellent communication and interpersonal skills required
• Previous retail experience preferred but not mandatory

Responsibilities

• Greet customers and provide personalized product recommendations
• Process transactions accurately using POS system
• Maintain store appearance and visual merchandising standards
• Perform daily stocking tasks and replenish floor inventory
• Assist Store Manager with daily operations and reports
• Build product knowledge to communicate features and benefits
• Drive sales through suggestive selling and genuine connections
• Act as a brand ambassador in-store and in the community

Skills

Customer service

Communication

Interpersonal skills

Retail experience

Education

High school diploma

Tools

POS system

Job description

Position Summary:

We're seeking an energetic and customer-focused Sales Associate to join our retail team. The ideal candidate will provide exceptional customer service while supporting store operations and maintaining our high visual merchandising standards.

Key Responsibilities:

• Deliver outstanding customer service by greeting customers, understanding their needs, and providing personalized product recommendations
• Process transactions accurately using our Point of Sale (POS) system
• Maintain store appearance through regular cleaning, organizing, and straightening of merchandise
• Execute daily stocking tasks, including receiving shipments, replenishing sales floor inventory, and organizing stockroom
• Support Store Manager with daily operations, reports, and special projects
• Build deep product knowledge to effectively communicate features and benefits to customers
• Drive sales through suggestive selling and creating genuine connections with customers
• Embody our brand values and serve as a brand ambassador both in-store and in the community

Requirements:

• High school diploma or equivalent
• Previous retail experience preferred
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Genuine passion for retail and fashion
• Flexible availability including evenings, weekends, and holidays
• Physical ability to stand for extended periods, lift up to 25 lbs, and move throughout the store
• Basic math skills and attention to detail

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.