Retail Sales Associates - Dufferin Mall

Lovisa Holdings Limited; Toronto; On-site; CAD 21,000 - 25,000; Full time

Job summary

Lovisa Holdings Limited is seeking a passionate Sales Associate to join our Toronto store. You will deliver exceptional customer service, assist customers with fashion-focused recommendations, and maintain our visual merchandising standards.

This role requires a friendly communicator with retail experience, the ability to stand for extended periods, lift up to 25 lbs, and flexible availability including evenings, weekends, and holidays; you will support store operations and help grow sales.

Qualifications

• High school diploma or equivalent.
• Retail experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Flexibility to work evenings, weekends and holidays.
• Physical ability to stand for extended periods, lift up to 25 lbs, and move around the store.

Responsibilities

• Greet customers, understand needs, and provide personalized product recommendations.
• Process transactions accurately using the POS system.
• Maintain store appearance through cleaning, organizing, and merchandising.
• Perform daily stocking tasks: receiving shipments, replenishing inventory, stocking stockroom.
• Assist Store Manager with daily operations, reports and projects.
• Build product knowledge to communicate features and benefits to customers.
• Drive sales through suggestive selling and creating connections with customers.
• Represent the brand in-store and in the community.

Skills

Customer service

Communication

Teamwork

Fashion sense

Education

High school diploma or equivalent

Tools

POS system

Job description

Position Summary:

We're seeking an energetic and customer-focused Sales Associate to join our retail team. The ideal candidate will provide exceptional customer service while supporting store operations and maintaining our high visual merchandising standards.

Key Responsibilities:

• Deliver outstanding customer service by greeting customers, understanding their needs, and providing personalized product recommendations
• Process transactions accurately using our Point of Sale (POS) system
• Maintain store appearance through regular cleaning, organizing, and straightening of merchandise
• Execute daily stocking tasks, including receiving shipments, replenishing sales floor inventory, and organizing stockroom
• Support Store Manager with daily operations, reports, and special projects
• Build deep product knowledge to effectively communicate features and benefits to customers
• Drive sales through suggestive selling and creating genuine connections with customers
• Embody our brand values and serve as a brand ambassador both in-store and in the community

Requirements:

• High school diploma or equivalent
• Previous retail experience preferred
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Genuine passion for retail and fashion
• Flexible availability including evenings, weekends, and holidays
• Physical ability to stand for extended periods, lift up to 25 lbs, and move throughout the store
• Basic math skills and attention to detail

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.