Retail Sales Associates

Lovisa Holdings Limited; Kingston; On-site; CAD 28,000 - 40,000; Full time

Job summary

Lovisa Holdings Limited is seeking an energetic Sales Associate to join our retail team. You will provide exceptional customer service, support store operations, and uphold our visual merchandising standards.

In this role, you will greet customers, make product recommendations, process transactions at the POS, stock and organize merchandise, and contribute to a positive brand presence in-store and in the local community.

Qualifications

• High school diploma or equivalent.
• Previous retail experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet customers and provide personalized product recommendations.
• Process transactions accurately with POS system.
• Maintain store appearance and organize merchandise.
• Assist with stocking, receiving shipments, and stockroom organization.
• Support Store Manager with daily operations and reports.
• Build product knowledge to explain features and benefits.
• Drive sales through suggestive selling and connections.
• Represent the brand in-store and in the community.

Skills

Customer service

Communication

Interpersonal skills

Retail passion

Fast-paced work

Education

High school diploma

Tools

POS system

Job description

Position Summary:

We're seeking an energetic and customer-focused Sales Associate to join our retail team. The ideal candidate will provide exceptional customer service while supporting store operations and maintaining our high visual merchandising standards.

Key Responsibilities:

• Deliver outstanding customer service by greeting customers, understanding their needs, and providing personalized product recommendations
• Process transactions accurately using our Point of Sale (POS) system
• Maintain store appearance through regular cleaning, organizing, and straightening of merchandise
• Execute daily stocking tasks, including receiving shipments, replenishing sales floor inventory, and organizing stockroom
• Support Store Manager with daily operations, reports, and special projects
• Build deep product knowledge to effectively communicate features and benefits to customers
• Drive sales through suggestive selling and creating genuine connections with customers
• Embody our brand values and serve as a brand ambassador both in-store and in the community

Requirements:

• High school diploma or equivalent
• Previous retail experience preferred
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Genuine passion for retail and fashion
• Flexible availability including evenings, weekends, and holidays
• Physical ability to stand for extended periods, lift up to 25 lbs, and move throughout the store
• Basic math skills and attention to detail

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.