Retail Sales Associates

Lovisa Pty Ltd; Oshawa; On-site; CAD 32,000 - 42,000; Full time

Job summary

Lovisa Pty Ltd in Oshawa, Canada is seeking an energetic Sales Associate to join our retail team. You will deliver outstanding customer service, greet customers, and provide personalized product recommendations while supporting store operations and maintaining our visual merchandising standards.

In this role you will process transactions using the POS system, stock shelves, and assist the Store Manager with daily operations and reports.

Qualifications

• Experience greeting customers and understanding their needs.
• Experience with POS systems is beneficial.
• Strong communication and interpersonal skills.
• Genuine passion for retail and fashion.
• Flexible availability including evenings, weekends and holidays.
• Ability to stand for extended periods and lift up to 25 lbs.
• Basic math skills and attention to detail.

Responsibilities

• Greet customers and provide personalized product recommendations.
• Process transactions accurately using our POS system.
• Maintain store appearance and merchandising standards.
• Execute daily stocking tasks: receive shipments, replenish inventory, organize stockroom.
• Support Store Manager with daily operations, reports, and special projects.
• Build deep product knowledge to communicate features and benefits to customers.
• Drive sales through suggestive selling and genuine customer connections.
• Serve as a brand ambassador in-store and in the community.

Skills

Strong communication

Interpersonal skills

Customer service

Retail knowledge

Fast-paced environment

Flexible availability

Physical stamina

Basic math skills

Brand ambassador

Education

High school diploma or equivalent

Job description

Position Summary

We're seeking an energetic and customer-focused Sales Associate to join our retail team. The ideal candidate will provide exceptional customer service while supporting store operations and maintaining our high visual merchandising standards.

Key Responsibilities

• Deliver outstanding customer service by greeting customers, understanding their needs, and providing personalized product recommendations
• Process transactions accurately using our Point of Sale (POS) system
• Maintain store appearance through regular cleaning, organizing, and straightening of merchandise
• Execute daily stocking tasks, including receiving shipments, replenishing sales floor inventory, and organizing stockroom
• Support Store Manager with daily operations, reports, and special projects
• Build deep product knowledge to effectively communicate features and benefits to customers
• Drive sales through suggestive selling and creating genuine connections with customers
• Embody our brand values and serve as a brand ambassador both in-store and in the community

Requirements

• High school diploma or equivalent
• Previous retail experience preferred
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Genuine passion for retail and fashion
• Flexible availability including evenings, weekends, and holidays
• Physical ability to stand for extended periods, lift up to 25 lbs, and move throughout the store
• Basic math skills and attention to detail

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.