Retail Sales Associates -Metrotown-

Lovisa Holdings Limited; Burnaby; On-site; CAD 32,000 - 42,000; Full time

Job summary

Lovisa Holdings Limited in Burnaby is seeking a energetic Sales Associate to join our retail team. You will deliver outstanding customer service, greet shoppers, and provide product recommendations while maintaining store appearance and supporting daily operations.

The role requires flexible availability including evenings, weekends and holidays; prior retail experience is preferred, along with strong communication and a genuine passion for fashion.

Qualifications

• High school diploma or equivalent.
• Retail experience preferred.
• Ability to work in a fast-paced environment.
• Strong communication and interpersonal skills.
• Genuine passion for retail and fashion.
• Flexible availability including evenings, weekends, and holidays.
• Physical ability to stand for extended periods, lift up to 25 lbs, and move throughout the store.
• Basic math skills and attention to detail.

Responsibilities

• Deliver outstanding customer service by greeting customers, understanding their needs, and providing personalized product recommendations
• Process transactions accurately using our POS system
• Maintain store appearance through regular cleaning, organizing, and straightening of merchandise
• Execute daily stocking tasks, including receiving shipments, replenishing sales floor inventory, and organizing stockroom
• Support Store Manager with daily operations, reports, and special projects
• Build deep product knowledge to effectively communicate features and benefits to customers
• Drive sales through suggestive selling and creating genuine connections with customers
• Embody our brand values and serve as a brand ambassador both in-store and in the community

Skills

Customer service

Communication skills

Sales skills

Fashion interest

Education

High school diploma

Tools

POS system

Job description

Position Summary:

We're seeking an energetic and customer-focused Sales Associate to join our retail team. The ideal candidate will provide exceptional customer service while supporting store operations and maintaining our high visual merchandising standards.

Key Responsibilities:

• Deliver outstanding customer service by greeting customers, understanding their needs, and providing personalized product recommendations


• Process transactions accurately using our Point of Sale (POS) system


• Maintain store appearance through regular cleaning, organizing, and straightening of merchandise


• Execute daily stocking tasks, including receiving shipments, replenishing sales floor inventory, and organizing stockroom


• Support Store Manager with daily operations, reports, and special projects


• Build deep product knowledge to effectively communicate features and benefits to customers


• Drive sales through suggestive selling and creating genuine connections with customers


• Embody our brand values and serve as a brand ambassador both in-store and in the community

Requirements:

• High school diploma or equivalent


• Previous retail experience preferred


• Ability to work in a fast-paced environment


• Strong communication and interpersonal skills


• Genuine passion for retail and fashion


• Flexible availability including evenings, weekends, and holidays


• Physical ability to stand for extended periods, lift up to 25 lbs, and move throughout the store


• Basic math skills and attention to detail

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.