Retail Sales Associates- Fairview Mall

Lovisa Holdings Limited; Toronto; On-site; CAD 21,000 - 28,000; Full time

Job summary

Lovisa Holdings Limited in Toronto, Ontario is seeking a Sales Associate who delivers outstanding customer service while supporting store operations and maintaining our high visual merchandising standards. You will greet customers, assess needs, provide personalized product recommendations, process transactions using our POS, and keep the store clean and organized.

You’ll also stock shelves, support daily reports, and build strong product knowledge to communicate features and benefits.

Qualifications

• Genuine passion for retail and fashion.
• Strong communication and interpersonal skills.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, understanding their needs, and providing personalized product recommendations.
• Process transactions accurately using the POS system.
• Maintain store appearance through cleaning, organizing and merchandising.
• Execute stocking tasks, receive shipments, replenish inventory, and organize stockroom.
• Support Store Manager with daily operations, reports, and projects.
• Build product knowledge to communicate features and benefits.
• Drive sales through suggestive selling and customer connections.
• Act as a brand ambassador in-store and in the community.

Skills

Customer service

Sales

Communication

Interpersonal skills

Brand ambassador

Education

High school diploma or equivalent

Job description

Position Summary:

We're seeking an energetic and customer-focused Sales Associate to join our retail team. The ideal candidate will provide exceptional customer service while supporting store operations and maintaining our high visual merchandising standards.

Key Responsibilities:

• Deliver outstanding customer service by greeting customers, understanding their needs, and providing personalized product recommendations


• Process transactions accurately using our Point of Sale (POS) system


• Maintain store appearance through regular cleaning, organizing, and straightening of merchandise


• Execute daily stocking tasks, including receiving shipments, replenishing sales floor inventory, and organizing stockroom


• Support Store Manager with daily operations, reports, and special projects


• Build deep product knowledge to effectively communicate features and benefits to customers


• Drive sales through suggestive selling and creating genuine connections with customers


• Embody our brand values and serve as a brand ambassador both in-store and in the community

Requirements:

• High school diploma or equivalent


• Previous retail experience preferred


• Ability to work in a fast-paced environment


• Strong communication and interpersonal skills


• Genuine passion for retail and fashion


• Flexible availability including evenings, weekends, and holidays


• Physical ability to stand for extended periods, lift up to 25 lbs, and move throughout the store


• Basic math skills and attention to detail

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.