Retail Sales Associate - West Edmonton Mall

Old Navy; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a passionate Brand Associate to join their dynamic team. In this role, you will engage with customers to deliver outstanding service, educate them about loyalty programs, and drive sales through suggestive selling. You will thrive in a fast-paced retail environment, utilizing your communication skills to foster a positive shopping experience. This position offers the opportunity to be part of a collaborative team that values customer satisfaction and continuous improvement. If you are eager to contribute to a vibrant workplace and make a difference in customer experiences, this is the role for you.

Qualifications

• Excellent customer service skills to enhance brand loyalty.
• Ability to communicate effectively with customers and team.

Responsibilities

• Engage with customers to drive sales and provide excellent service.
• Maintain a clean and organized work environment.

Skills

Customer Service

Communication

Problem Solving

Retail Technology

Sales Skills

Tools

Retail Technology

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.