Retail Sales Associate - Square One

Gap; Mississauga; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join a leading American brand as a Retail Sales Associate in Mississauga. You'll deliver exceptional customer service, promote brand loyalty, and work collaboratively to enhance the customer experience. This role offers a dynamic environment where you can grow and thrive.

Benefits

50% off merchandise

Competitive Paid Time Off

Company match for donations

Registered Retirement Savings Plan

Employee stock purchase plan

Medical, dental, vision, and life insurance

Virtual health care 24/7

Maternity/Parental Top Up

Qualifications

• Able to handle customer interactions courteously and professionally.
• Good communicator with the ability to utilize technology effectively.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Support sales floor, fitting room, check out, and back of house processes.

Skills

Communication

Problem Solving

Job description

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About Gap
Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About The Role
As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

1. Become an expert of the brand's selling behaviors, leveraging these behaviors with every customer to provide a premium experience.
2. Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
3. Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omni-channel offerings to deliver a frictionless customer experience.
6. Support sales floor, fitting room, check out, and back of house processes as required.
7. Be courteous and responsive to internal/external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

1. Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
2. Problem solver focused on continuous improvement, always learning, open to feedback, and taking action as required.
3. Able to handle customer interactions and potential issues courteously and professionally.
4. Use basic information-gathering skills to solve problems.
5. Ability to learn procedural knowledge through on-the-job training.

Benefits at Gap

• Merchandise discount: 50% off at Gap, Banana Republic, Old Navy, Athleta; 30% off at Outlet; 10% off markdowns at Gap, Banana Republic, Outlet.
• Competitive Paid Time Off plans.
• Company match for donations and volunteer time.
• Registered Retirement Savings Plan.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.
• Virtual health care 24/7.
• Maternity/Parental Top Up.
• See more of the benefits we offer.

Gap Inc. is an equal-opportunity employer committed to diversity and inclusion. Recognized by Forbes as one of the World's Best Employers and for Diversity in 2022.