Retail Sales Associate - Sherway Gardens

Gap Inc.; Toronto; On-site; CAD 2,066,000 - 3,031,000; Full time

Job summary

Gap Inc. in Canada is seeking a Brand Associate to bring the brand to life for customers, delivering excellent service that drives loyalty. You educate, inform and inspire shoppers about our products and use an omni-channel approach to connect with guests.

You’ll work with the leadership team to mix in-store service with digital channels, promote loyalty programs, handle returns gracefully and keep the sales floor neat and organized.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Ability to collaborate with others to achieve goals.
• Passion for retail and customer experience.
• Willingness to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Engage with customers to promote loyalty programs.
• Educate customers about products and brand features.
• Drive sales through suggestive selling.
• Support store operations on the sales floor, fitting room, and cash wrap.
• Maintain a clean, organized work area.
• Handle returns and customer issues courteously.
• Utilize omnichannel offerings to enhance the customer experience.
• Meet personal and store goals.
• Collaborate with leadership to deliver best-in-class service.

Skills

Customer service

Communication

Teamwork

Retail knowledge

Flexible schedule

Tools

POS system

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.