Retail Sales Associate, Full Time (Customer Operations) - West Edmonton Mall

Old Navy; Edmonton; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking customer service associates in Edmonton. The role involves engaging with customers, providing style advice, and enhancing brand loyalty through outstanding service and communication. Ideal candidates will be good communicators and problem-solvers, enhancing the overall customer experience.

Qualifications

• Good communicator with the ability to utilize technology effectively.
• Problem solver with a focus on continuous improvement.
• Able to handle customer interactions professionally.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Offer style and outfit suggestions.
• Promote loyalty programs and leverage omni channel offerings.

Skills

Communication

Problem Solving

Customer Engagement

Technology Utilization

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training