Retail Sales Associate, Full Time (Customer Operations) - West Edmonton Mall

Old Navy; Edmonton; On-site; CAD 30,000 - 40,000; Full time

Job summary

Une entreprise de vêtements recherche un(e) Associé(e) de vente pour fournir une expérience client exceptionnelle à Edmonton. Dans ce rôle, vous engagerez les clients, fournirez des informations sur les produits et soutiendrez les processus opérationnels, tout en promouvant la fidélité à la marque.

Qualifications

• Bonne communication et utilisation efficace de la technologie.
• Résolveur de problèmes avec un focus sur l'amélioration continue.
• Capable de gérer les interactions avec les clients de manière professionnelle.

Responsibilities

• Engager et connecter avec nos clients en offrant un excellent service.
• Promouvoir la fidélité en éduquant les clients sur nos programmes de fidélité.
• Soutenir les processus de vente au détail, de vestiaire et de caisse aut.
• Offrir des suggestions de style et de tenue aux clients.

Skills

Communication

Résolution de problèmes

Job description

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal / external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues / concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training

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